HomeComplaintsirwin Casino - Player's withdrawal is delayed due to technical work.

irwin Casino - Player's withdrawal is delayed due to technical work.

Resolved
Our verdict

Case closed

Amount: 3,200 ₴

irwin Casino
Safety Index 8.0 High

Case summary

The player from Ukraine reported that after depositing funds at Casino Irvin and requesting a withdrawal, he encountered delays and received vague responses citing technical work. He expressed frustration over the casino's handling of the situation and noted similar withdrawal issues he had experienced at another casino, suggesting potential deceitful practices. The issue was resolved after the player confirmed resolution and cooperation with the Complaints Team. The complaint was marked as resolved in the system, and the player was encouraged to reach out again if future issues arose.

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4 days ago
ruTranslationgb

I ask for assistance and intervention in the situation I encountered on May 24, 2026.

The fact is that Casino Irvin is currently behaving inappropriately and quite deceitfully, as befits SCAMMERS and dishonest online casinos.


Today I deposited funds after playing and put it on withdrawal. Since the withdrawal was not processed promptly, I decided to ask the chat operator about this situation, to which I received an answer!!!


We can't give you any advice because the site is undergoing technical work!!!!

This is 100% CRAP. Firstly, if such work is being carried out, why do they accept payments and how do they reach withdrawals? They simply start making up the same story about this casino.


I encountered the same thing with the same answers 5 days ago at the PATANG casino when withdrawing funds.


It all just looks like this one casino created fake clan casinos, but in essence it's the same thing.


On top of everything else, I've now been disconnected from the chat and they're not accepting my emails.


Please look into this situation and evaluate these platforms.


I haven't had such situations at Casino Irvin before; I've played there quite a bit and had successful withdrawals.


But after coming here again, something has changed dramatically and now this casino simply acts irresponsibly.


Let me repeat, if technical work is underway, why do these casinos accept deposits in such cases?

Why doesn't this casino notify that any technical work is being carried out?

I think this is a fabrication on their part!! And they're doing it deliberately to avoid processing the withdrawal in a timely manner!!!!!!

Automatic translation:
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3 days ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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3 days ago

Dear matrosov033,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Irwin Casino. Please allow me to ask you a few questions so I can understand the situation.

  • Could you please confirm that your account is fully verified?
  • Have you accumulated your winnings with or without an active bonus?
  • Could you please post a screenshot of the error message during your withdrawal request?
  • Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.

I hope we will be able to help you resolve this issue. Thank you in advance for your reply.

Best regards,

Jean




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20 hours ago

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear matrosov033,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean

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