irwin Casino - Player’s withdrawal is delayed due to payment method.

The casino does not want to pay out because I deposited with the Klarna credit card. I have been a customer there for a long time and everything is verified, including my other 2 deposit accounts. The problem is that my virtual Klarna card does not have a name on it. I have sent all statements there, but everything is rejected.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you had any previous issues with withdrawals from this casino, or is this the first time?

Have you tried explaining the situation to the casino in more detail?

Have you asked them if there’s any other way to resolve the issue, given that the virtual Klarna card doesn’t show your name, but the account is yours and already verified?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

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Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, I have time, I'm waiting. My account was verified only through the Klarna card. I can no longer withdraw the money after the deposit. I've never had any problems with Irwin.

Dear player, just to make sure I fully understand the current situation — am I correct in understanding that you haven’t been able to make any progress with the verification or withdrawal process, and that the casino is still asking for the same documents or proof regarding your Klarna deposit, despite your attempts to explain the situation?

If so, please let me know if they provided any specific response to your latest explanation, or if they simply keep rejecting your documents without further clarification.

Dear kwilhelmsen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru