irwin Casino - Player's account has email issues.

Keep emailing me unsubscribe does not work breach of gdpr

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with irwin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm your player's account is inaccessible? When exactly was it blocked?
• Since when are you attempting to be removed from the casino's mailing list?
• Could you please share with me your communication with the casino regarding the issue, or any supporting evidence of the incident? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Postout,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for your reply.

Have you used both Google's unsubscribe option and the option to unsubscribe found in the footer of the email?

Could you please share your attempts to resolve the issue directly with the casino and what responses you received from the casino?

Send chat transcripts or emails you exchanged with support to me at tomas@casino.guru

Thank you in advance for your cooperation, and I apologize for the inconvenience.

I sent you emails

Dear Postout

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jozef (jozef.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hi,

I truly appreciate you sharing your experiences with the Casino Guru team. We will now proceed to reach out to the casino.

Hello, dear Casino Guru representatives!

Dear player,

You've never been registered on Irwin Casino. If you are receiving emails from us, please forward screenshots of these messages, making sure the email text and the sender’s address are clearly visible, to our support email representative@royal.partners.

Best regards,

Irwin Casino

Casino guru to forward these messages

Dear Postout,

After a more detailed review I can confirm that these promotional emails are not coming from the casino team, so they shouldn’t be considered responsible. The emails include an unsubscribe option. Have you tried using it or reaching out to the sender directly? Do you have any other indication that these emails were sent by the casino team?

Yes they bring you directly to their casino. Is is a massive data breach of they are not associated to their company

Hi,

it appears to be third party affiliate marketing. Unfortunately, my questions were not addressed. Could you please respond to them? If not, I will have no choice but to close this case.

Hi the unsubscribe button does not work it just brings you to the website. The emails are being issued by a 3rd party which I can only imagine is at the request of the company I cannot understand why they would be issuing them. Under the GDPR, a company remains responsible for emails sent on its behalf — even if a third-party provider actually sends them.

Here’s how GDPR treats this:

1. The company is the "data controller."

If the company decides:

who receives the emails

what the emails contain

why they are being sent

…then it is acting as a data controller.

Controllers are ultimately responsible for GDPR compliance.

Dear Irwin Casino team,

I have forwarded you the player's emails and kindly ask you to review it.

Thank you.

Hello, dear player and Casino Guru representatives!

After reviewing the emails, we can confirm that this is not a branded mailing sent by us. We can also guarantee that the player was removed from all of our brand’s mailing lists after the account was closed. Additionally, we would like to clarify that we do not share any user data with third parties.

Best regards,

Irwin Casino

How does the email bring you to your website and also contain features that relate to your website

Dear Postout,

I am sorry about the situation, but based on the information available I believe you are not eligible for a refund and there is nothing further the casino team can assist you with. It has been clearly proven that those emails were not sent by the casino team, so they cannot be held responsible for the actions of third parties. If you have already tried asking the senders to stop and they ignored your request, I recommend blocking their email addresses.

If this does not help, creating a new email address may be a practical solution. Since your current address may have been shared across multiple gambling platforms, these third party emails can be difficult to avoid completely. A new address would help you prevent this in full.

I am sorry, but I must close this case as unjustified since the casino team did not send those emails and respected your self exclusion. You have every right to disagree with my conclusion, and you may also file an official complaint with the casino’s licensing authority, although I expect their opinion will be the same.

Kind regards,

Jozef