Instaspin Casino - Player’s account has been closed with delayed withdrawal.

Write a Message: Hi In December 2024 I played Instaspin.com casino I deposited 2 thousand pounds in one night I played but Is very hard get even bonus when I see I'm losing Quickly I withdraw more than one thousand pounds they asked confirmation I sent many times many days they moning asking bank account I deposit using Google pay when I have enough I cancelled withdraw keep playing nothing get just losing no bonus I asked them to close my account and withdraw rest money left it's about 380 pounds they said ok but after closed account started again asking prof from my Google pay walet I'm so angry when closing account I deleted my Google pay account don't want playing anymore with this casino site and they said withdraw process then send email asking they want to see if I used my Google pay walet I spent a days to get this information back sending about 50 times I'm using the same my email with Google play after my many emails i sent not even answer now I can't login because they closed my account I don't want to play with them but please help me to get the rest money they stolen when closed my account I'm really angry they easy get my deposit 2 thousand but after closed my account not paid the rest I have about 380 pounds I'm self excluded for gambling but really pleased paid me back rest money left in casino site I feel like they stolen I don't want to play anymore any online casino I spent to much then feel really bad because I'm a single father and have 3 children Ula age 8 Naomi age 10 Olivia age 13 so when I'm spending money I really have problem buying food paid bills no more so please help me get rest money left in casino site when I stop playing a trouble coming loans borrowing from family friends I'm slowly getting back but not nice they keep my money Thanks I still have the same email I'm using with this casino email is p****************@gmail.com I give you permission to login check email I sent them check Google pay walet history it's my Google pay Thanks

Dear Majster123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Is it correct that you are currently unable to verify your Google Pay account details because you deleted it?

Was your casino account closed at your request for self-exclusion, or was it closed by the casino due to issues with verifying your Google Pay account?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hi I checked bank account and all my email I have first I found I have one account with Instaspin.com but 2 email registered how that's possible I also checked my bank I deposit a lot. I checked also Instaspin but they not shared information how much deposit and withdraw get and because I have about 10 email I using I checked all I sent you all I found and I get responder from Google when I use Google pay deposited they can easy check because Google pay have all time one the same payment number I have screen shot I found my business card on email I'm using for payment and because my business account closed they send me from zempler bank sent transaction I made and also why they give me permission to play in this casino site for about year lose a lot If Im self excluded for about 4 years and be cheating I don't know it's the same casino site when playing Thanks for helping

I'm using Google wallet because I don't want to deposit with my business account it's like if I used paysafecard I have to get back to shop asking for what ??

Maybe I can get all deposit play longer than a year answer I'm self excluded

Dear Majster123, I have not received any emails from you.

Please respond to the questions I asked earlier.

Dear Majster123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.