Instant Casino - Player's withdrawal is delayed by account verification issues.

I have been trying to withdraw €640from InstantCasino.com for more than two weeks.

I have fully completed KYC verification for my own payment methods, but the casino keeps asking for documents related to old cards that I no longer possess and for third-party cards that are not mine.

They refuse to escalate the case to a compliance manager and send repeated automated responses. The licensing authority listed on their website (Anjouan Offshore Finance Authority) is unreachable, with all emails bouncing back as non-existent.

This looks like a deliberate attempt to delay or avoid paying a legitimate withdrawal.

I am available to provide:

all my personal ID documents

proof of my active payment methods

screenshots of the entire conversation

I request assistance in resolving this dispute and receiving my funds.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Instant Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify when you made the deposits related to the old card you no longer used?
• Have you made deposits to the casino using cards that don't belong to you?

Thank you very much in advance for your reply.

Best regards,

Tomas