Instant Casino - Player's withdrawal is delayed and account remains unresolved.

23-08-2025 15:54 have amount won paid out.

29-08-2025 I am told it may take 3-5 business days. So today is day 5.

I have chatted and emailed several times(no response to email) but am told via chat to wait until tonight 6pm.

I have already sent my bank statement plus ID card as well, but should not be contacted until 6pm.

I will give an update if it is deposited today. Until then, I'll keep it at 1 star.

Update:

Mail received:

It says a deposit was made with a credit card when I don't even have a credit card. I sent all supporting documents. All deposit IDs , bank statement pdf file, bank card photo, my id card... this is causing a lot of stress and my wife is also pregnant....

It will be forwarded to the appropriate department... until this is resolved I will leave the review and the number of stars.

Should there be an update I will let you know.

UPDATE

29-08-2025 19:43

In the chat they insist that I paid by credit card. Clerk gave a date and time, so I look ... and it says no deposit at all . I have never used a credit card. Are these scammers!!! What should I do people? Are they still going to pay it out? Should I wait? Take legal action!

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you made any successful withdrawals from this casino before?

Which documents have you provided for the verification of your account so far?

How many deposits have you made into this casino? How many payment methods have you used to deposit money into your casino account so far?

Could you please send me screenshots of your deposit history from 22 August to 24 August?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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Hello,

yes I have unsuccesfull deposits because I i had no money on my bank account and had to put money from my savings.

they say because of the unsuccesfull deposits they cannot withdraw my money.

i will submit all the images. Thanks for helping me out.

best regards,

Roberto

first the customer service tells me a transaction ID ending with 740 that didnt went through. It is the 3rd one in my bank transactions.

other costumer service telling me its about a date and time that is not on my profile.

i have only used my bankaccount i dont have a creditcard.

if a deposit failed what has this to do with my money. I mean I only played with the PAID money.

Ok i figured out what went wrong and its really complexed.

i went to the klarna app on august 23rd. I selected a random store (digi-key) and there i selected ‘one time card’. That information i tried on instantcasino but didn’t work.

so i canceled the card.

now klarna customer service only confirm the last digits of the card. So now i have this info, i cannot check the virtual card back since it got canceled.

instantcasino keeps asking for a PDF file but its not in my klarna account since the card got canceled.

its strange they want this information so badly since it never went through to their casino.

now all i can do is contact klarna technical department and ask them to provide me a pdf file with this information and the card info.

Thank you for the information.

Have you contacted Klarna customer support, as you mentioned in your most recent reply? Please note that a casino is required to verify the ownership of all payment methods linked to a player’s account, even if a payment was unsuccessful.

Yes Klarna replied but they cannot provide me a PDF file.

They do gave me confirmation that the card was in my name but was canceled.

I send this to the casino, i hope this is enough proof. Can u look at the images if this is enough proof?

Klarna said because the card was canceled they don’t have a PDF file of the card.

they can only tell in text that the card was on my name and got canceled.

i am busy with this since saturday. Chattint, calling, emailing 😔

I am waiting for the response of instantcasino. I send this proof tueseday but still no reply back. I think i provide enough information right?

The casino replied.

I wonder if they will cash it out? I mean the card never put money on my casino account so they should pay out right?

Nevermind I lost all the money and give up on it bs casino

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear SoulVoice,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika