The player from the Netherlands has his account closed after attempting a name change following a successful win of €2900 from a €33 deposit. Despite completing the necessary verification steps, he receives repetitive responses about the terms of service without a clear explanation for the account closure.
Instant Casino - Player’s account has been closed without explanation.
Opened
Current status
Waiting for Casino Guru to reply
2d 8h 29m 56s
Instant Casino
Safety Index:LowCase summary
Discussion
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6 days ago
i deposited 33 euro’s with crypto and won like 2900 euro. First I asked for a name change because my friend was playing on it he did all steps they Saïd and they asked for verification my friend did all of it and i got a mail with your account is closed.
everytime I when I asked why they are zending the same mail with read the terms.
please help
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5 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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5 days ago
Dear Diano,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Do I understand correctly that both you and your friend have an account at Instant Casino? Were you both using the same account?
Could you please advise if you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Attila
