The player from Spain requested his account to be permanently closed in August 2025 due to gambling addiction, but he was able to access it again in January 2026. After losing a significant amount, he has a pending withdrawal of €1100, but the casino states they will not process it because his account is closed.
Instant Casino - Player’s account has been closed.
Opened
Current status
Waiting for player to reply
3d 13h 8m 5s
Instant Casino
Safety Index:LowCase summary
Discussion
Public
Public
4 days ago
Translation
On August 14, 2025, I requested that this casino be blocked forever.
They didn't comply, but I won't blame them for this.
I logged in again this January 2026, I was playing, on the 16th I lost a lot of money here and I only have one withdrawal pending for €1100. I lost about €7000, and now they tell me they won't give me the money because my account is closed. I requested it because I'm a gambling addict.
Automatic translation:
Public
Public
3 days ago
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3 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Instant Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- Do I understand correctly that you informed the casino about your gambling addiction at some point? When exactly and how did you inform the casino?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the incident? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Araham has 3d 13h 8m 5s to reply
Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
