inbet Casino - Player’s winnings haven’t been received yet.

On November 3rd, I received my 2000 Inbet bonus. During the afternoon, I managed to unlock it, leaving me with 3000. I requested a withdrawal, but I didn't know I had to make a deposit and play. The next day, I contacted support, and they explained about my 200 deposit and that I had to play it. They told me that to expedite my withdrawal, once I had played the 200, I should withdraw the 3000 in two parts of 1500. I played my 200 and won 7000, giving me a total of 10000. By the 5th, I requested my withdrawal in two parts, as instructed, supposedly to speed things up. On the 6th, I checked and found that my withdrawals had been rejected, and my 7000 balance was gone; only the 3000 that had been returned to me due to the rejected withdrawal remained. I contacted support and asked the reason for the rejection and if there were any problems with my account. They replied that there were no problems, that everything was fine. It was their problem that I could request my withdrawal again, and as of today, November 12th, they still haven't given me anything. They said it would take a maximum of 72 hours, and when I ask, their answers aren't clear; they just tell me they're working on it. I've sent them emails, and they respond with the same thing. I've seen several cases like mine.

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Dear Getsass,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Getsass,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

My withdrawal of 3000 arrived on November 19th, and today, the 21st, I received an email from the casino acknowledging their mistake in making what they called an adjustment when they had already done it, so it wasn't part of the bonus.

And they returned the 4000 they had taken from me. I already requested my withdrawal for the 4000, now I just have to wait.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Getsass,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila