The player from Japan was unable to log into InBet Casino to withdraw his winnings and did not have access to the support email address for assistance. The Complaints Team reached out for more information regarding his account and the circumstances surrounding the blockage. However, due to a lack of response from the player to the inquiries and reminders, the investigation could not proceed, leading to the closure of the complaint. The player retained the option to reopen the complaint in the future if he chose to communicate again.
inbet Casino - Player is unable to withdraw funds due to login issue.
Closed
Our verdict
Player stopped responding
Amount: $2,041
inbet Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
2 months ago
Translation
I would like to withdraw money from InBet Casino, but I can't log in and I don't know the support email address.
Could you please help me to withdraw the money?
Automatic translation:
Public
Public
2 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with inbet Casino. I checked the casino website and found the support address to be: [email protected]
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
1 month ago
Dear taku6453,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
