The player from Mexico had requested a withdrawal less than two weeks prior to submitting her complaint. Her money had not been received yet. After 20 days without a resolution from the casino, we intervened and facilitated communication between her and the casino. Ultimately, her issue was resolved, and she confirmed that her withdrawal had been processed successfully. The complaint was marked as resolved in our system.
inbet Casino - Player believes that their withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: Mex$2,300
inbet Casino
Safety Index:Above averageCase summary
Discussion
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4 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 months ago
Dear 31001gretel,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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4 months ago
Translation
I greatly appreciate your prompt response. Okay, if I don't receive the refund within 14 days, I will contact you. Thank you!
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3 months ago
TranslationGood evening, Casino Guru team. I'd like to inform you that 14 days have passed since I requested my withdrawal, and I still haven't received a positive response from Inbel Casino. I would appreciate your team's intervention, as the response is always the same.
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3 months ago
Dear 31001gretel,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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3 months ago
TranslationHello Casino Guro team, you were supposed to give me an answer tomorrow, Tuesday. I'll continue waiting. If I don't receive a response by tomorrow, I'll let you know as soon as possible. Thank you.
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3 months ago
TranslationGood day Casino Guru team, today one of your agents responded to me with this. It's been 20 days since I requested a refund and it's still unresolved, and honestly, I don't think Casino Inbet is going to take responsibility. It's even making me question the legitimacy of Casino Inbet since I always get these kinds of responses. I would appreciate your help.
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3 months ago
Dear 31001gretel, thank you very much for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have your received any new information from the casino? If so, could you please share your communication?
Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
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3 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear 31001gretel,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
