Immerion Casino - Player's withdrawal is restricted and delayed.

When you win an amount that is 10x your deposit (This was less than 500 EUR, even if you complete your wagering, they will revert your withdrawal and put a withdrawal block and their excuse is they need to check with the provider.

Go to another casino not operated by this business.

Shady bad casino, they will delay payments to you and give the excuse they need to check gameplay for fairplay, but the gameplay was on Slots? They restrict you from withdrawing.

They will pay out small amounts of under 100 EUR but if it exceeds that they will delay the payments and restrict your request THE WITHDRAWAL..

Dear Cesis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you have made successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes If they were less than 100 they would be paid out. No KYC verification and was with a bonus on slots. Wagering fully completed.

Thank you for your reply, Cesis. Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed? Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?

There were times where the withdrawal took 3-4 days to reach me but they never reverted the funds and blocked me from withdrawing it seems they only did this because I got a win that was 10x the deposited amount. Max amount for this bonus was also 10x deposit amount. The rest of the funds that exceeded the 10x where confiscated which I understood and if they are less than 100 usually they are instant paid out. I have used debit card but since winnings came from a bonus it did not let me to withdraw back to it, but it was forced via crypto.

Last successful was on the 11th April which was instant.

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Sent you a reply with screenshots from livechat to the email address.

Thank you very much, Cesis, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Cesis,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Immerion Casino representative to join this conversation.

Dear Immerion Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Dear Cesis and Dominika!

Our anti-fraud department submitted the player's gaming session for verification.

Following successful verification, all restrictions have been lifted.

Currently, there are no restrictions on the account.

Respectfully,

Immerion Casino

Thank you for the update, Immerion Casino.

Dear Cesis,

Could you please confirm, if you are able to successfully withdraw your funds?

Hi,

No they removed the blocks after I played them away, which is insane. I don't understand what checks where required when it was slots and low wins

Thank you for your reply, Cesis.

Unfortunately, as you have played your balance down to zero, I’m afraid there’s nothing we can do and I’m forced to reject your complaint.

I’m sorry I couldn’t be of more help. I hope you won't come across a problem like this again, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Kind regards,

Mirka

Casino.Guru