The player from Ontario requested a withdrawal from Immerion3.com that was initiated two weeks prior but was currently blocked due to the account being under review. He believed this review was unjustified, as his account had no issues until he achieved a significant win. The issue remained unresolved due to the player's lack of response to inquiries from the Complaints Team, leading to the closure of the complaint. The Complaints Team remained available for further assistance if the player decided to resume communication in the future.
Immerion Casino - Player’s withdrawal is delayed after a big win.
Closed
Our verdict
Player stopped responding
Amount: C$2,500
Immerion Casino
Safety Index:Below averageCase summary
Discussion
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8 months ago
Immerion3.com
Site claims that "Players account is under review by the provider to ensure fair play" which is a complete lie, because that withdrawal block wasn't there until I hit a big win, I repeatedly deposited without any issues, but as soon as I hit a 2000x win, I checked my account and it was blocked
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8 months ago
Dear cantarelli1130,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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8 months ago
Dear cantarelli1130,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
