Immerion Casino - Player’s withdrawal is delayed.

As mentioned in previous reviews, withdrawals cannot be made for about 14 days to check the game session. Even if there are such posts, I thought that it was only a measure taken if there was a problem on the player's side for places with no problems such as international licenses, and I thought it had nothing to do with me, but I was fooled... It seems that you can deposit and play without any problems until you can request a withdrawal, so it may really be a site that kills gambling addicts. In fact, if I could withdraw $1000 now, all the things that would have been solved have become problems and are tormenting me... I think it would have been a really good casino if they had just cleared up this withdrawal request problem. I hope that the management will change direction and respond sincerely and honestly for the sake of players around the world, even if it is not too late now.

Hello zakiyamada8672,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Immerion Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I think verifying your account is fine!

The winnings were only earned from what was actually deposited, and all bonuses etc. were forfeited!

I only used the money I earned!

The last time we spoke was two days ago!

As other posts have said, I have no intention of using this casino until my winnings are paid out!

Hello zakiyamada8672,

Can you please advise since when are the checks ongoing on your account?

Additionally, please forward a screenshot of your deposit, bonus, withdrawal tab and your betting history either here or to [email protected] for further review.

Awaiting your response.

Regards,

Nick

The withdrawal request was cancelled on 4/11!

First time contacting support

The staff member who assisted us introduced himself!

Please refer to the screenshot!

However, even if you contact support after this inquiry,

No response...

This is the first time I've been to such a bad casino.

I'm really confused...

I checked and I can see the betting history.

There doesn't seem to be anywhere to check...

I hope the money gets withdrawn safely!

Thank you very much!

Thank you zakiyamada8672 for all the information provided. I will now forward your complaint to my colleague Pavel ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

The other day I confirmed with support again.

This is an update on my current situation!

I really want the withdrawal to be completed quickly...

Hello, zakiyamada8672!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: [email protected]. It will not be shared with anyone, including the player. Thank you!

Users around the world seem to be extremely troubled by the delays in withdrawals.

I've never been treated like this before.

Other sites by providers

Checking game sessions

I've never heard of it, nor have it been done to me...

That's a really ridiculous story.

Support to ensure successful withdrawal

Thank you very much!

Dear Zakiyamada8672 and Casino Guru,

We have relayed all the information to our KYC Department.

Please be assured that your request is under review and will be addressed at the earliest opportunity.

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,

Immerion Casino Representative

No, that's not an answer!

Please respond quickly!

Has the story about preparing the withdrawal check changed?

For now, please wait for the email.

It's been almost a week...

The deposit is accepted immediately, but it is just for the purpose of exploitation.

Is it Casino-san?

I'd like to get the payment done as soon as possible...

Hello Immerion Casino Representative,

Has there been any news regarding the player's issue?

After that, they said they were sharing the information with another department regarding the payment, and asked me to wait for their response, so the payment was postponed...

When will they finally pay me? Is it okay for a casino like this to be allowed? It's really disappointing...

I have no idea what their intention is in not replying to Pavel's inquiry and it's hard to understand... Should we label this as a fraudulent casino?

I am sure they will reply after some time. They have to weeks to do so in case they need more time.

Isn't that unfair? Is it a thief to have a casino that deposits money immediately but doesn't pay out? It's a scam... It's like having your important money taken forever...

Well, this is how online casinos work. They usually need more time to check if everything is in place and players are not criminals before sending money to them.

Dear Zakiyamada8672 and Casino Guru,

We are seeking clarification regarding the bank cards used.

Our KYC department has sent you an email, could you please confirm if you received it?

Respectfully,

Immerion Casino Representative

I've already answered that question!

We have repeatedly urged you to complete your KYC authentication as soon as possible.

I'm sending an email to support

There is no reply at all!

Really, this is a liar casino.

I feel ashamed for being deceived...

Anyone who saw this exchange must

Avoid playing at this casino chain!

Another month and a half has passed

Immerion Casino Representative, please let us know if the player sends required documents and if there is any problems with them. Thank you!

Even though I submitted it a while ago

I was told to send the same content...

Other casinos, now KYC verification

It takes an hour or two to complete...

I don't think they're going to sue someone else.

Is there any way to do this?

This should never be allowed...

Immerion.com – $1,000 withdrawal pending for over 4 weeks, unresolved

Hello Casino Guru team,

I would like to file a formal complaint against Immerion.com (operated by Goodwin NV, Curacao license 0GL/2024/758/0228).

I requested a withdrawal of $1,000 on April 2, 2025. To this day, over 6 weeks later, I have still not received the money. Customer support initially explained that the delay was due to a "provider check" and could take up to 14 days, but that deadline has passed and now I get little to no response when I follow up, and am being asked to do things that I cannot do.

I have:

Complete record of withdrawal requests

Account and balance screenshots

Chat logs showing lack of resolution

Deposits are completed within seconds, but withdrawals must be confirmed with the provider.

We believe this is part of a wider issue - many customers have reported similar delays in payouts at this casino recently, and we are concerned that this may be a deliberate delay, or a stalling tactic.

I ask Casino Guru to help me resolve this issue and urge Immerion.com to release my rightful winnings.

Zakiyamada8672, I have sent you an e-mail asking more about your method of deposit.

Dear Zakiyamada8672 and Casino Guru,

We understand that you are experiencing difficulties verifying your bank cards.

Today, we have sent you more detailed instructions; please follow them carefully.

If you require further assistance, feel free to reach out to KYC directly.

Respectfully,

Immerion Casino Representative

Finally, the time has come to complete all the checks. Everything has been submitted, so please respond as soon as possible!

It's been about two months already!

At least give me a proper reply!

I have already submitted everything, so please complete the KYC verification as soon as possible.

Please pay up properly already!

Thank you!

Immerion Casino, the player has received a request to provide their documents in English. However, player's bank statement is in Japanese and cannot be provided in English. What further course of action do you suggest?

There are so many things that don't make sense

Are you really going to pay for it?

Thank you for your sincere response!

Dear Zakiyamada8672 and Casino Guru,

We have received your documents, however, we would like to bring the following to your attention:

- Your bank statement is still outstanding.

- Please ensure that the document is translated into English (this can typically be done within the bank's application).

Regrettably, our staff members do not speak Japanese.

Thank you for your understanding.

Respectfully,

Immerion Casino Representative

Immerion Casino Representative, I am not sure that customer would be able to get a transaction history in English. Here is the guide according to which they got their statement: https://paypay.ne.jp/help/c0447/. As you can see, there is not even option to change the language on the page. Please, let me know if you would be able to translate the statement yourself via the google lens translate. I believe it would be sufficient for purposes of verification of customer's deposits.

I've said this many times, but can you tell me all the things I need to do at once? This is the worst scam casino, and I can only think that they are making fun of players.

Dear Zakiyamada8672 and Casino Guru,

We have forwarded the information to the KYC department and reaching a compromise.

We will update the player shortly.

Respectfully,

Immerion Casino Representative

What is the compromise?

Please reply so that I can understand the content properly.

Please release all withdrawal methods immediately.

Please give people their money back!

I don't know if they really have a KYC department, but I have not received any reply to my inquiries or emails. Moreover, they ask me to do things that I cannot do. What is the compromise? Please respond and reply properly already. I am begging you. If the situation continues where you are taking my money, my life will be completely ruined...

Immerion Casino, have you found any compromise?

Immerion Casino, can't you even reply? It's already been two and a half months since your initial excuse of checking the 14-day game session, and 75 days, five times as long, so why? Please stop making fun of people, you thief scam casino that deceives players all over the world and makes them deposit money but doesn't allow them to withdraw it. Please give people's money back quickly.

Dear Casino,

I want to inform you that this is your final opportunity to resolve the pending complaint submitted by the player. Despite our previous communications, the issue remains unresolved.

I would also like to highlight that cases involving your casino have been taking an unusually long time to reach resolution. This creates a frustrating and negative experience for the players, which ultimately reflects poorly on both your operation and our platform.

Due to the growing number of ongoing complaints, this matter was discussed during our recent internal meeting, where it was decided that it requires immediate attention.

If we do not reach a satisfactory resolution within the next 7 days, we will proceed to close the complaint as unresolved.

Additionally, please be aware that failure to address this issue will result in a negative impact on your safety index, which will affect your overall standing on our platform.

We urge you to prioritize dealing with this situation and take the necessary steps to resolve it without further delay.

Dear Zakiyamada8672 and Casino Guru,

The player has been successfully verified and is now eligible to withdraw their funds.

Respectfully,

Immerion Casino Representative

I was able to make a withdrawal request. However, the question remains as to whether the withdrawal will be processed properly.

That's how untrustworthy you casinos are, so please handle things properly until the end.

Thank you for your cooperation.

Thank you, Immerion Casino Representative!

Zakiyamada8672, please, let us know when you will receive the withdrawal!

I made a withdrawal request at 9:45 AM and it is currently being processed, so I think that any other casino should complete the process and deposit the money within 24 hours, but I'm not sure. I will report back as soon as the refund is complete! Thank you!

Pavel

The withdrawal process was finally completed today!

It's been about two months and ten days since then.

Pavel's

What would have happened without the cooperation of

It's horrifying. But there are others like me too.

There are still many victims

I am truly sorry about this.

Imarion Casino is also a player

Reassess your approach to

Maybe it should be managed properly again...

If you withdraw the money properly, please deposit it again.

It would be better if you could use it...

For now, I feel the same way

I don't want to do it again so I won't go near it again.

Thank you very much!

Dear zakiyamada8672,

We’re thrilled to hear that your issue has been successfully resolved, and we’ll be marking the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation throughout the process. We’re glad that our intervention helped to resolve the situation, and we’re always here to support you if you encounter any other issues with this or any other casino in the future. Please don’t hesitate to reach out to our Complaint Resolution Center—we’re committed to helping players like you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also assist others who are considering contacting us for help with online casino-related issues.

Thank you in advance for your time.

Best regards,

Pavel Kaczynski

Casino.Guru