Immerion Casino - Player’s withdrawal has been delayed.

the delayed my withdrawal thats for 300 dollars talking about unfair betting patterns when i didnt bet over 2 dollars until over 1500 dollars i am tired of being played by people that hide behind keyboards enough is enough

Dear Cgaston73,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Cgaston73,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Cgaston73,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
Casino.Guru

We’ve reopened this complaint as per the player’s request.

Message from the player:

i finally got paid from immerion

Dear Cgaston73,

Thank you very much for letting us know and confirming that you have finally received your payment.

As this complaint had originally been closed back in May 2025 due to a lack of response, we appreciate you coming back to update us regarding the outcome.

Since the issue has now been successfully resolved, we will mark this complaint as "resolved" in our system.

Thank you for your cooperation, and please do not hesitate to contact us again in the future if you encounter any other issues.

Best regards,

Petronela

Casino.Guru