The player from Germany had requested a withdrawal on 3.9.2024, and was assured it would be processed within 24 hours, but experienced continuous delays. Despite being asked to wait multiple times and still having the option to cancel the withdrawal, she observed that other players with more recent requests were being paid out. The issue was acknowledged, and it was explained that the delays might have been due to KYC verification or high withdrawal volumes. The complaint was closed, with the player advised to submit a new complaint if further difficulties arose.
