Immerion Casino - Player’s winnings haven’t been received yet.

So I don't know if you guys got it earlier I didn't see it written but anyway I had you guys help me a few weeks ago because I got accused of cheating and well you guys know the result of that everything is fine I got paid a couple days later after I got paid I don't know why I was still playing on there don't answer that I went to a draw again this time for a hundred it's now day five that I'm still waiting I can't help you feel that this is become personal when I get accused of cheating which I took very personal and now I just get it withheld and nobody's telling me anything and again lying to me when they do so with that I don't know what you guys can do I mean to me it just seems like they're throwing a tantrum because I didn't get caught cheating and well I don't know so if you guys can help again I would appreciate it if not I understand

Dear reckboy84,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I told you last time also I'm from California not N.Carolina. not to be rude. I would agree with you about the withdrawal delays and time frame but in this it's suppodly done in otder. Well I had two friends not put in for withdrawals well after me and received them immediately after requesting. So you can see why I feel it's a personal matter and one of first people I spoke to said something about the allegations against me. Without any mention of that situation. I get ignored, treated I'm not actually there , and dis connected

Dear reckboy84,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear reckboy84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru