The player from Texas had requested a withdrawal of 2000 USD, splitting it into increments, but after receiving the first installment of around 7 LTC, subsequent payments were delayed beyond the 72-hour mark. After inquiring about the delay, his account was closed, and he was unable to create a new one. The complaint was closed due to the player's lack of response to the Complaints Team's inquiries and reminders. No further investigation or resolution was provided at that time. The player could reopen the complaint in the future if he chose to resume communication.
Immerion Casino - Player's account has been closed.
Closed
Our verdict
Player stopped responding
Amount: $1,500
Immerion Casino
Safety Index:HighCase summary
Discussion
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3 months ago
I tried withdrawing 2000 USD. They made me split up the withdrawal request into $500 increments but in crypto is about seven LTC each withdrawal. They gave me my first installment of around 7LTC and then the other payments were delayed past the 72-hour mark so I asked them if there was anything I should do and they closed my account and I cannot create a new one under my name.
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3 months ago
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Stay safe.
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3 months ago
Dear alaskanjett,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. I would like to kindly advise you against creating duplicate accounts within the casino while we continue to investigate this matter. Please note that most casinos maintain strict policies regarding multiple accounts, and any violations may hinder our ability to assist you effectively. Thank you for your understanding.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Has the casino provided any reason for the closure of your account?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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3 months ago
Dear alaskanjett,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
