Immerion Casino - Player’s account closure request is ignored.

I have asked the casino to close my account more than 10 times. They ignore most of my request. I have been bribed with no deposit bonuses if I will keep the account open. I have also learned they don’t accept players from Texas. I’m from Texas and they have taken more than $15,000 in deposits from me. They steal the air to live and breath, those that own and work for this gaming site.

Dear swd4494123,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at [email protected].

Thank you in advance for your cooperation.

Best regards,

Veronika

First the account was opened illegally. They should have never opened the account for someone from Texas. I want it closed so no further deposits can be made.

Second, I am spending to much money and Inhave informed them of this. This is why I want my account closed. People like me that overspend are a goldmine to these casinos that keep taking money from people with gambling weaknesses.

i tried emailing you copies of emails but your email address is not listed fully above.

Unfortunately, we at Casino.Guru are unable to assist with complaints that concern licensing regulations and legal policies. While we understand your frustration regarding the ability to play despite being located in Texas, we are not in a position to intervene in such matters. As an independent online casino database, our role is to mediate disputes between players and casinos, but we have no authority to enforce the legality of their operations.

Regarding the possibility of a refund, we are only able to support refund requests in cases where a player has explicitly mentioned a gambling addiction or requested self-exclusion for this reason—and the casino failed to act appropriately. If gambling addiction was not mentioned in your account closure request, we unfortunately cannot assist with the refund of your lost deposits.

That said, if you are currently struggling with gambling and would like to submit a proper self-exclusion request to the casino, we’d be happy to help you draft one. Please let us know how you would like to proceed.

Thank you!

Cancel this request and close complaint.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.