The player from the Netherlands claims uncredited winnings of €10,000 from a technical error while playing "Mega Wheel" on iGoBet. Despite providing detailed information and contacting customer support daily, he receives automated responses with no resolution. He seeks mediation to ensure the casino reviews their logs and credits his winnings.
Igo.bet Casino - Player's winnings are uncredited due to technical error.
Opened
Current status
Waiting for player to reply
2d 18h 14m 30s
Igo.bet Casino
Safety Index 3.4 Very lowCase summary
Discussion
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Public
4 days ago
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Public
Public
4 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to attila.g@casino.guru? Have you stopped playing right after the incident?
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way. Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Attila
