The player from Finland encounters an issue with the casino not accepting his cracked driver's license, despite it being valid. After sending a picture of an intact version, the casino still requires an additional form of ID, which he does not have.
Hype.Bet Casino - Player's ID verification is delayed.
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5d 12h 51m 42s
Hype.Bet Casino
Safety Index 8.1 HighCase summary
Discussion
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Public
3 days ago
Translation
They won't accept my driver's license when it's cracked but it's clearly valid. Then when I sent a picture of my intact driver's license, it suddenly won't work. They want me to show some other form of ID. I don't have one and it's been fine at all casinos so far. Cracked or intact.
Automatic translation:
Public
Public
yesterday
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yesterday
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please forward me the photographs of your driver's license that you submitted to the casino, along with the casino's reasons for rejecting the document? My email address is veronika.f@casino.guru.
- Is all the information on your driver's license clearly visible and readable despite the damage to the document?
- Have you submitted any other documents to this casino for account verification? If so, have any of them been reviewed and approved?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
