HunnyPlay Casino - Player’s winnings are at risk of being confiscated.

I've been with them for 2 years and deposited 294 times and finally managed to win first big win of my life at $40,000 , I then managed to win a bit more total of $50,000. its been a week with no payment, firstly I was told they have to verify it with the provider, probably nonsense.

Now they have said they plan to void all winnings as I've deposited from 179 difference block addresses, mainly when you buy online in single occasions from likes of "Transak" "challengly" it transfers to them with a difference address each time. also I tend to close the accounts when I'm done with them and open a new ones if want to buy crypto or fund casinos. just to clarify I've only ever had one account registered with Hunnyplay from my Hotmail address.

For 2 years they've taken my deposits and paid small withdrawals (33 withdrawals over 2 years) but now don't want to pay as its no longer in fits their interest as its too big for them to payout. So when i was losing, this was no issue but now i've won its an issue.

Also, I've check their account they pay me from, it looks as if they've no money available in their accounts.

Reading other peoples emails, its clear they pay the many small withdrawals to not suspicious but they knock that large wins clients as they're far and few between.

I have screen shots of all chat history, deposits, withdrawals with Hunnyplay, if required.

Dear Mike1123452001,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with HunnyPlay Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account still accessible to you? Can you log in?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your winnings with the help of a bonus?
• Share supporting evidence, including the justification you received from the casino, to my email at tomas@casino.guru, alternatively, post screenshots here.

Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Is your account still accessible to you? Can you log in? yes, currently i can still log in and access the account.

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) slots $40,000 one win, then some other slots and roulette to get to total of $50,000

Did you achieve your winnings with the help of a bonus? no bonus used

1)Below are screenshot showing $30k balance and $20k pending withdrawals

2)chat where they said they will void all winnings

3) showing 294 deposits over 2 years with no mention of issue over different wallets funding them

4) 36 withdrawals inc 2 pending again with no issue or mention over wallets.

All wallets used have been in my name and funded using 1 bank account and withdrawn to the same 1 bank account. i had no idea i could not do this as ive done it for 2 years and they've not once mentioned this. i even withdraw to 2 different accounts within minutes and they paid both without mentioning it! (30/04/25 13:10 & 30/04/25 13:18 where to 2 different accounts, again both in my name with KYC and identity checks completed)

Its clear to me, when i was losing or just about breaking evens, multiple funding wallets was no issue, but soon as win something worth while its an issue. Im guessing they never mentioned the multiple wallet prior as that gave them the comfort of if i ever won big they could pull out this wild card.

thank you

Thank you very much, Mike1123452001, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of HunnyPlay Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hi, just to advise.

Firstly, i don't know a lot about how Cyrpto works, to be honest. But ive looked through all wallets I've used to deposit and withdrawal over past 2 years. I count it to be a total of 27 but they seem to have plucked the figure of 179 used from thin air!!!!, unless im missing something as i don't know a lot about Crypto. Im happy to give Casino guru my Hunnyplay wallet address and maybe you could also confirm that im correct ?

thanks

Hello Mike1123452001,

I'm Michal, and I have taken over your complaint. I have examined your case and will reach out to the casino in hopes of providing assistance, but as my colleague Tomas already mentioned, HunnyPlay Casino was not really cooperative with us in our attempts to mediate any kind of issue in the past, so a positive outcome of your complaint seems to be regrettably rather unlikely. Anyway, I will still make the effort to reach out to the casino to find a potential resolution.

Regarding your question about the multiple wallets suggesting possible multiple accounts, as mentioned by the casino support in the chat. Unfortunately, without assessing the necessary information and evidence, I cannot provide a relevant opinion. If, as you said, you used a one-off or a temporary wallet for certain deposits, this can be interpreted as a violation of their rules. Unfortunately, as HunnyPlay Casino appears not to hold any reputable gaming license, they are not legally bound to follow industry standard regulations like other licensed casinos. This is sadly one of the risks that every player must count on when engaging with such casinos.

We sincerely hope that HunnyPlay Casino will engage in this discussion and provide clarification of the situation.

Dear HunnyPlay Casino,

We kindly request your clarification regarding your previous assumption that the player might be engaged in multi-accounting. While it appears that the player may have utilized one-off or temporary crypto wallets for specific deposits, as the player mentioned, the funds in these wallets are derived from deposits made from their regular personal bank accounts. We look forward to your detailed explanation of the situation and the elaboration on the potential further requirements for the player to successfully receive their winnings. If there are any specific factors influencing the whole situation that cannot be shared publicly, please feel free to share them with me directly at michal.k@casino.guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 3 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Mike1123452001,

I have tried to contact the casino repeatedly, but as expected, I had no success. I'm afraid there is not much that can be achieved without cooperation from their side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

I can only recommend that you choose casinos by their reviews and ratings in the future to avoid situations like this and steer clear of questionable casinos without a reputable license. I am sorry I couldn't be of more help, but at least closing this complaint as unresolved will further negatively influence the casino's rating, and other players can read about your experience in our review.

I hope you will never come across a problem like this again.

Best regards,

Michal

Casino Guru

We’ve reopened this complaint at the request of HunnyPlay Casino. We would like to allow this case one more chance to be clarified/resolved and help both parties involved to reach a satisfactory conclusion if possible.

Dear Mike1123452001,

We have been contacted by the new management of HunnyPlay Casino. Over the recent period, the casino has been undergoing internal operational and management changes. As part of this process, they are revisiting previously unresolved cases, and we are accordingly reviewing this matter again in an effort to help clarify the situation and, where possible, facilitate a resolution.

I understand that a considerable amount of time has passed since your complaint was originally submitted. Nevertheless, we would still like to provide an opportunity for the matter to be addressed.

According to the information provided by the casino team, the suspension of the payouts was reportedly related to the discovery of multiple accounts linked to your account.

Could you please confirm whether any of your family members, friends, or acquaintances hold an account with HunnyPlay Casino?

If so, have you ever accessed or played at the casino at the same time or from the same location as them, for example during a visit? Additionally, have you ever used a VPN application or similar software while accessing or playing at the casino?

Could you also please confirm which devices you used to register and play at HunnyPlay Casino?

Dear Mike1123452001,

Thank you for your email and the additional information provided.

As mentioned in my email to you, after reviewing both your statements and the information and evidence submitted by the casino, I regret to inform you that the available evidence supports the casino’s conclusion regarding a breach of the rule prohibiting multiple accounts.

The evidence indicates that the accounts in question were actively accessed from the same device and IP address, while also displaying highly similar gameplay patterns. Within standard industry practice, these factors are commonly considered strong indicators of linked or multiple-account activity. Furthermore, as you confirmed that no other individuals in your household or surroundings use the casino, this further supports the findings of the casino’s security team.

It is also important to note that such discrepancies are often identified during or following KYC and AML verification procedures, which are commonly triggered once withdrawal requests exceed certain thresholds. This is standard practice within the industry.

As an independent dispute resolution entity, we have reviewed the available information and evidence thoroughly. Based on our assessment, the casino’s actions were consistent with its applicable Terms and Conditions, which were accepted upon registration of your account.

You naturally have the right to disagree with this conclusion and may escalate the matter to the casino’s licensing authority or another competent regulatory body within your jurisdiction. However, based on the evidence currently available to us, we are unfortunately unable to provide any further assistance regarding this complaint.

Should you decide to pursue the matter further, you are welcome to inform me of the authority’s decision at michal.k@casino.guru.

We are sorry we could not provide a more favorable outcome in this case. Should you encounter any issues with this or any other casino in the future, please feel free to contact us again, and we will try our best to assist you.

Best regards,

Michal

Casino Guru