The player from Finland reported that Hugo Casino had confiscated €66,500.10 of his winnings after he had deposited €500 and won a total of €70,000. His recent withdrawal request of €1,500 had been cancelled due to the casino’s terms stating a maximum withdrawal limit for players with five or fewer deposits. The issue was now resolved, as his withdrawals had started coming in normally. We had marked the complaint as resolved after his confirmation that the matter had been fixed.
Hugo Casino - Player’s winnings have been confiscated.
Resolved
Our verdict
Case closed
Amount: €70,000
Hugo Casino
Safety Index 8.7 HighCase summary
Discussion
