Hotloot Casino - Player's account has been closed and winnings confiscated.

•I need to give 0 star. 

• this is a scam casino and i guess everyone knows ( Famagusta nv ) when you read in internet. 

• i should know it from before because sister casinos of them also abused me with their typical explination " you broke the terms by using vpn " while i never used it in my life but with their bonusses all time spamming in my email i was stupi for try again.

• I deposit 250€. Wagered in 2 days, not easy but i did. Day and night. Of course dont break a rule. I have 10 years experience with gambling. I end on 625€. I was so proud. I have also a muscles disease. They know it. After i did witdrawel, they blocked also the chat and email option without an explination. I can only 1 thing do and that is contact them via a new email. I explain everything with a lot of proves and screenshots and they only answer like a robot " this email is not existing account- we will not answer, use your own email "

HAHAHAHAHA. 

For me this is sadism...

• Its a matter of time tht this casino or their company will be closed.

• @ 'jess' from 'hotloot' who did this ,be proud of yourself, pray.

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Dear samwouters8706,

Thank you very much for submitting your complaint. Unfortunately, based on the current description of events, I’m not able to assist you with this case, and I will definitely need more information. Could you please elaborate? Has the casino blocked your casino account? Or has your withdrawal been delayed?

I will be patiently waiting for your reply.

Best regards,

Kristina

Blocked my account + live chat + email !!!!!!

As i said

Kind Regards

Thank you for your reply, samwouters8706. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Do I understand correctly that you have accumulated your winnings with an active bonus?

Thank you.

Dear PL_User2025,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear

*yes, wit sports betting

* Yes, KYC was completed long time ago

* Yes, with a bonus.

But it doe not matter?

What I wrote is true. This company Famagusta bv had in all internet extremely bad revieuws.

Now recent a sam issue with " fastplaycasino"

Deposit 30

Won 100

Closed account without respons , refuse answer via email after 10 emails.

Gangsters...

Regards

Sam

Thank you for your reply, PL_User2025. I apologize, but I am afraid I don't have good news for you. If you have only focused on sports betting and your account has been blocked, the casino may have detected activity that led to this decision. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. I truly understand how frustrating this situation must be for you. However, we must be clear — in this case, we are unable to provide further support.

Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino, and we will try our best to help.