Hot.Bet Casino - Player's account has been closed without explanation.

Hello, after depositing around 6000 euros at this casino of crooks, they closed my account, telling me it was a business decision... Furthermore, there were 250 euros in the balance from the weekly cashback on deposits. When I asked them to reopen my account, they told me it was a business decision... Are we really allowing this kind of lawlessness against people?

Hello luxor83,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Hot.Bet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• How much was your real money balance when your account got closed?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Real zero. But 250 euros of weekly cashback that they were supposed to give me on Monday. We talked the last few times about how they didn't give bonuses on deposits

Dear Luxor83,

Thank you for reaching out.

Regrettably, if your casino account did not have a real money balance, the casino reserves the right to block the account without providing a specific reason. Unfortunately, this is within their rights, and there is no recourse to compel them to act otherwise.

As a suggestion, you may want to consider exploring other casinos, ideally those not affiliated with this brand, for a better experience.

If there’s anything else we can assist you with, please don’t hesitate to let us know.

Kind regards,

Nick

No maybe he didn't understand real 250 euros as a cashback. So real 250 at least they should give me back those

Dear Luxor83,

Thank you for reaching out regarding your concern. Please note that cashback is classified as bonus money. Since your account did not contain any real money balance, the casino reserves the right to close accounts at their discretion and without providing a specific reason, as per their terms and conditions.

Unfortunately, based on this information, we will now be forced to close the complaint as the casino acted in compliance with their policies and did nothing wrong.

If you have any further questions or require clarification, please don’t hesitate to contact us.

Best regards,

Nick