The player from Germany faces account closure due to allegations of "fraud" and "bonus abuse," resulting in the confiscation of all his winnings, despite having followed the bonus rules and never using the bonuses at other casinos.
HollyWin Casino - Player's account is closed and winnings are confiscated.
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Current status
Waiting for Casino Guru to reply
6d 15h 29m 9s
HollyWin Casino
Safety Index 3.6 LowCase summary
Discussion
Public
Public
2 days ago
Dear all,
I have deposited 3 times in this casino with 2 deposits having a bonus attached. I have wagered all the money I had to and even wagered a lot more than that and accumulated much of the winnings with no active bonus. They closed my account for "fraud" and "bonus abuse" and took all the winnings. The bonuses I used for deposits I have never used on any other casino before and it was explicitly available to me. I didnt violate any of the bonus rules either, yet they close my account and void all the winnings.
Thank you for your attention.
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Public
14 hours ago
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14 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with HollyWin Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
