HitNSpin Casino - Withdrawal of player's winnings has been delayed.

H ello, I have the following problem: on 03.10 I made a deposit of 100 leva. I have not received any bonuses. I played two slot games. I tried to withdraw 1000 leva in three withdrawals. After that, the problems started. First they asked for verification. I provided them with everything they needed. Now they have blocked my account while they look into my case. For 4 days they cannot verify me and pay me 1000 leva.

Dear AntonioUltra1914,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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Dear AntonioUltra1914

Please kidney provide the proof of gameplay from Ireland and your account will be verified in no time.

Regards

There are no profits from Ireland and I was there for less than a day with my father who is a truck driver and I can't provide evidence. Neither the deposit nor the profits are from there. Refund my deposit at least.

Dear AntonioUltra1914,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

There is no progress, the support is tragic. I want my deposit back at least. They are obviously scammers.

They want me to provide a document confirming my identity from another country. How can I explain to them that I don't have it?

because I was with my father on the road in the truck. We went to Ireland and came back, we sleep in the truck, I don't have the hotel rental document that they want

Dear player, is the only problem that the casino is asking you for proof that you were in Ireland? Have you been able to explain or prove that to them somehow?

Dear  Antonio

Thank you for clarifications!

One last question - how is this possible to be in Dublin at 20.09.2025 00:58:00 (UTC)

And at 20.09.2025 10:31:29 (UTC) - Lukovit.

The distance (upon google calculations) is approximately 3 thousand kilometres.

Thank you for cooperation!

Kind regards

easy since I share the account with my brother. I don't see what's so bad. But you're clearly scammers who can't pay out $500 and even return my $50 deposit

Dear player, just to make sure I understand correctly, do you and your brother use the same casino account?

yes, since it requires that there be one registration per IP address, it is not possible at home from the router, nor to have both

Dear player, please note that a casino account must always be used by one individual only. Sharing an account with another person — even a family member — is considered a violation of the casino’s terms and conditions. Each player should have their own separate account, and using the same one together is not allowed. This policy exists to ensure fair play, proper verification, and account security. I understand your circumstances, but unfortunately, this type of account sharing is viewed as third-party use and may lead to account restrictions or closure.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.