HitNSpin Casino - Player struggles with delayed verification process.

Nach drei maligem Versuch meine Verifizierung durchzuführen bin ich es leid. Meine Dokumente werden trotz gut sichtbar und lesbaren Bildern immer wieder abgelehnt! Der Support ist mangelhaft und absolut keine Hilfe!!

Ich werde meinen Anwalt konsultieren da ich der Meinung bin daß es sich hier um um Betrug handelt!!

Dear janinekoller,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly, and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provide,d and when exactly you sent the last one?

Have you provided all the required documents as soon as possible and in the correct format?

Has the casino approved any of the documents you sent for verification so far?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear janinekoller

We've checked you document provided, and can firmly confirm they are extremely small in size and quality. Please upload the documents in a proper resolution and fully readable.

Below, please find just a sample of what you've provided:

Regards

Heute habe ich erneut versucht die Selfie Verifizierung durchzuführen.

Ich bin gespannt was passieren wird , aber ich gehe sehr stark davon aus , dass sie es wieder ablehnen werden. Aus irgendwelchen fadenscheinigen Gründen.

Greetings,

According to our records, the player received their winnings at 24.06.2025 11:03:14 (UTC)

Dear janinekoller

Please kindly confirm

Regards

Dear HitNSpin Casino Representative,

Thank you for reaching out to us and helping the player with the resolution of her problem.

Dear janinekoller,

Could you please confirm that you received your winnings? Thank you for your cooperation.

Dear janinekoller,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player, we are forced to reject this complaint.

The player can reopen this complaint anytime.