HitNSpin Casino - Player’s verification is delayed and rejected.

I sent all documents that the casino asked me and it was approved. Later, they asked me to take a selfie with my ID in the background with their site. I uploaded four different selfies but each one had been rejected. I will attach one of the latest photos below. As you can see, the information on my ID is clear and readable. I don't understand why my verification keeps being rejected. Could you please help me identify the issue and let me know what happened.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

I have reviewed the photograph you submitted with your complaint. While your ID is clearly readable and your face is not covered by the document, the issue may be related to the information visible in the background.

Usually, when taking a photo with the casino website visible in the background, you should be logged into your casino account, with the personal information in your profile clearly visible.

Could you please take another photo and send it to the casino, making sure that you are logged into your casino account, that your personal information is clearly visible in your profile, and that you are holding your ID in a way that keeps all the text on the document easy to read?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika