HitNSpin Casino - Player’s account is closed without explanation.

Hi,i deposit 300 euros and won 127 ,total 427 euros.now my account is blocked and cannot log in .no any email from hitnspin. No clue. My account is verified. I think casino want to scam me on 427 euros.need help,can someone help

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with HitNSpin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hey,i play 3-4 months with hitnspin and my account is blocked about 10 days. I try to login but it show red notification -account blocked. I play sportsbook and casino slots. I receive bonus but win nothing.All winnings with real money. I didn't receive any information from casino. Absurd casino don't feel any responsibility to contact me at all,this is okey ?

Greetings,

The account is blocked due to violation of bonus T&Cs:

"In case we determine the player is using a bonus or any other promotional offer for the sole purpose of obtaining a positive result using known methods aimed at safe wagering of this bonus, the player will be immediately deprived of the current real and bonus balances, and may as well get blocked for the bonus abuse. This may also include: Placing disproportionate or strategic bets to exploit the bonus system, such as leaving large bets unresolved in games like blackjack or placing sportsbook stakes on very low odds (e.g., below 1.20), with the intent to return or resolve them only after bonus wagering is completed."

The player was making a deposit, received bonuses, placed large amounts on sports with odds ~1.04 -1.06 (hiding the real money) and continued wagering the bonus. This breaches the policy above.

Kind regards

Thanks to both parties for your reply.

Dear Murrixm, could you please comment on whether the casino representative's account of the events is accurate?

Hello,i dont remember odds i bet ,but it can be. Question,if bets below 1,20 not allowed,why it is allowed to place ? Im looking for lawyer if you not return money.

Dear Murrix

Nobody prohibits betting on odds such as 1.01 or 1.02. But in this case, use real money only, without any bonuses.

Hope this clarifies.

We would be happy to assist your lawyer in any way.

Regards

Like i said,if its not allowed,why it is allowed ? I can see im not only one with the same issue.look like scam using own rules.If you do not like when people bet on small odds ,change your homepage ,so nobody can bet on small odds ? How about this ? I contact lawyer to see how good chances to get money back from this scam . Your terms is one thing,second to use it like a weapon against customers can be abuse from your side. Multiple customers with the same problem. People lets fight together if you have the same issue

Thank you, Murrix

We, operators, try our every best with other operators to avoid such bonus abusers as well.

Thus, specifically include even examples into the T&Cs, what is prohibited.

Once again, if you want to bet on odds 1.01 etc - feel free, but without any bonuses.

Regards

Dear Murrix,

Hiding money in bets to circumvent wagering requirements of the bonus is a known bonus abuse strategy, you best to avoid making in the future at any online casino, since it's against the rules.

Since you don't deny participating in the practice, and the practice results in gaining an unfair advantage, we are forced to reject the complaint as unjustified.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.