The player from Greece faces a withdrawal issue as both requests (€420 and €100.21) are rejected by the bank. Although the casino suggests using another payment method for a new withdrawal, he is unable to proceed because his account is completely blocked.
HitNSpin Casino - Player’s account is closed, blocking withdrawal attempts.
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Current status
Waiting for Casino Guru to reply
5d 22h 22m 28s
HitNSpin Casino
Safety Index 9.8 Very highCase summary
Discussion
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2 days ago
Translation
Update July 1, 2026:
Today I received an email from the casino support, informing me that both of my withdrawals (€420 and €100.21) were rejected by the bank. They suggest I make a new withdrawal request with another payment method.
However, my account is completely blocked and I cannot log in to create a new request.
Automatic translation:
Public
Public
yesterday
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
yesterday
Dear velgos,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem withdrawing the remaining balance in your account.
Please allow me to ask you a few questions, so I can understand the situation.
- Did you pass the verification before you lost access to the account?
- Could you please advise when exactly your account was blocked?
- Did you achieve your current balance with the help of a bonus?
- Did you have successful withdrawals before you lost access to your account?
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
