The player from Germany requested a full and permanent account closure at Verde Casino due to gambling addiction, expecting a ban from all associated casinos. However, he was able to register at a sister casino, Hit N Spin, and incurred further losses.
HitNSpin Casino - Player’s account has been closed but allowed to register elsewhere.
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5d 21h 5m 15s
HitNSpin Casino
Safety Index 9.8 Very highCase summary
Discussion
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5 days ago
Hello,
I requested a full and permanent account closure at Verde Casino due to my gambling addiction. I made it very clear that I wanted the closure to be permanent and that I wanted to be blocked from registering at any casinos operated by the same company, including sister casinos.
Unfortunately, this was not done, as I was later able to register at Hit N Spin Casino and lose additional money there. Usually, reputable and responsible casinos apply self-exclusion across all casinos within their group when a player clearly states that they suffer from a gambling addiction and requests a permanent exclusion.
Unfortunately, I do not have any screenshots of the conversation because the closure request was made via live chat.
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yesterday
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yesterday
Dear Sgcspieler,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
However, I could not find any provision stating that a self-exclusion requested at one casino automatically applies to all other casinos operated by the same company or to its sister casinos.
Please understand that self-exclusion from one casino does not necessarily mean that you are automatically protected across all associated websites unless this is specifically stated in the Terms and Conditions or otherwise communicated by the casino.
Could you please confirm whether you requested self-exclusion directly from HitNSpin Casino before registering or depositing there?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
