HitNSpin Casino - Player's account has been closed.

Hello

Last week i registered at hitnspin casino ,deposit over 200 EUR and won 200 EUR . Now i cant log in,account blocked.I contact support and they say i play blackjack and hack system.i never play blackjack and i did nothing wrong. Can i get full information about this casino. My daughter work at lawyer office and she can help me with this fake cheater casino.

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Dear Egils55,

Thank you very much for submitting your complaint.

To help me better understand your case, could you please answer the following questions?

• Did you accumulate your winnings by playing casino games, sports betting, or both?
• Did Casino communicate with you the reason of blocking your account?
• Had you completed KYC verification before you lost access to the account?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Greetings,

The player is blocked due to violation of the following terms:

"- In case we determine the player is using a bonus or any other promotional offer for the sole purpose of obtaining a positive result using known methods aimed at safe wagering of this bonus, the player will be immediately deprived of the current real and bonus balances, and may as well get blocked for the bonus abuse. This may also include: Placing disproportionate or strategic bets to exploit the bonus system, such as leaving large bets unresolved in games like blackjack or placing sportsbook stakes on very low odds (e.g., below 1.20), with the intent to return or resolve them only after bonus wagering is completed."

The player deposited, received the bonus, made several sportsbook stakes with the odds ~1.03 and continued wagering the bonuses. This violates the terms.

Hope this clarifies.

Regards

Hello,yes i play both casino and sports. I completed kyc. Nobody contacted me about blocked account.I try to log in to see if hitnspin accepted my withdraw and this is how i find out account blocked. I contact support and they said i played blackjack and hack System or something,i actually have no idea what they are talking about.never played blackjack and hack casino is just most stupid answer i ever heard. My daughter dont like when ir gamble but she promise to help with this case. Hitnspin stole 460 EUR from me and i do everything to get it back on all legal ways.

Your system allowed any bets without warning

Dear support, I understand that,according to your bonus terms,I breached the minimum odds requirement by placing sports bets below 1.20 .I accept that this may have violated the bonus rules. However,i would like to explain that this was my first time using your casino and i was not aware that these bets would be considered a breach. Your system accepted every bet without warning,notification,or restriction,even when the odds where below 1.20. Because of this,I genuinely believed that the bets were allowed.I understand your decision to remove the bonus and any winnings related to it,if required by your terms. However,I kindly ask you to return my personal deposit.This money was deposited by me and was not bonus money.I believe that keeping my own deposited funds is unfair and disproportionate especially as i had no intention of abusing the bonus system. I ask you to reconsider your decision regarding my deposit. If you decide not to return it,Please provide your final written decision so that i may refer the matter to your independent dispute resolution provide. Thanks

Dear Egils55,

Thank you very much for your clarification.

Based on the information provided by both you and the casino, the disputed balance was confiscated due to an alleged violation of the casino's sports betting bonus rules. Specifically, the casino states that you placed sportsbook bets at odds of approximately 1.03 while using an active bonus, while its terms prohibit certain low-risk sportsbook betting strategies.

Unfortunately, Casino.Guru currently does not have the expertise or resources necessary to properly assess disputes involving sports betting, including sportsbook bonus conditions, minimum odds requirements, and the application of such rules to deposited funds and winnings.

Therefore, we are unable to proceed with your complaint.

Here are some specialized websites that may be able to assist you:

• https://www.safebettingsites.com/complaints/
• https://www.bookmakersreview.com/sportsbook-complaint/
• https://www.bookmakers.bet/submit-a-complaint/
• https://www.askgamblers.com/submit-complaint

I hope these resources help you resolve the issue. I’m sorry that we cannot be of more assistance in this particular case, and thank you for understanding the limits of our support in this area.

Karla M.