The player from Latvia has his account blocked after depositing 200 EUR and winning 200 EUR. He contacts support but is accused of hacking the system, which he denies. He seeks more information about the casino and may pursue legal action.
HitNSpin Casino - Player's account has been closed.
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Current status
Waiting for Casino Guru to reply
6d 23h 14m 32s
HitNSpin Casino
Safety Index 9.8 Very highCase summary
Discussion
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yesterday
Hello
Last week i registered at hitnspin casino ,deposit over 200 EUR and won 200 EUR . Now i cant log in,account blocked.I contact support and they say i play blackjack and hack system.i never play blackjack and i did nothing wrong. Can i get full information about this casino. My daughter work at lawyer office and she can help me with this fake cheater casino.
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3 hours ago
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3 hours ago
Dear Egils55,
Thank you very much for submitting your complaint.
To help me better understand your case, could you please answer the following questions?
- Did you accumulate your winnings by playing casino games, sports betting, or both?
- Did Casino communicate with you the reason of blocking your account?
- Had you completed KYC verification before you lost access to the account?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
