HitNSpin Casino - Player's account has been closed.

Good morning, I have a problem. I've already verified all my documents in the game, and I lost over 1000 zł and won 2400 zł. To recover what I lost, it says I entered my date of birth incorrectly, and they blocked my account and I haven't been able to withdraw my balance. I played honestly, so why would they take away my winnings and block my balance?

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with HitNSpin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify when you verified your documents with the casino?
• Have you provided documents that specify your date of birth during the verification process?
• When did the incident happen?
• Did you achieve your current balance with the help of a bonus?
• What was the mistake between your accurate date of birth and the one you entered during registration?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas