HomeComplaintsHitNSpin Casino - Player is facing withdrawal issues with scammers.

HitNSpin Casino - Player is facing withdrawal issues with scammers.

Opened
Current status

Waiting for player to reply

6d 22h 50m 52s

HitNSpin Casino
Safety Index 9.8 Very high

Case summary

The player from Poland is unable to withdraw funds from his verified account, as every attempt fails, and the money returns to the casino without explanation. He describes the situation as being scammed, as he has not received any payouts.

Written by Attila
Complaint Specialist
Submitted: 20 Aug 2026
Public
Public
16 hours ago

Hello, I am asking for help in dealing with scammers who refuse to pay out funds from my account. Every withdrawal attempt fails; the company hasn't paid me a single dollar. The withdrawals appear to be processed but never reach my account; after a few days, the funds simply return to the scammers' account, and they don't provide any explanation as to why. My account is verified, of course. Please help.

Public
Public
1 hour ago

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Public
Public
1 hour ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Have you made any successful withdrawals before?
  • Could you please clarify the exact date when you requested the withdrawal?
  • Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila


KKonrad88 has 6d 22h 50m 52s to reply

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