The player from Poland was unable to withdraw funds from his verified account, as every attempt failed, and the money returned to the casino without explanation. He described the situation as being scammed, as he had not received any payouts. We asked him for details about previous withdrawals, the withdrawal date, and whether his winnings were made with a bonus, but he did not reply. As a result, we were unable to continue the investigation and the complaint was closed due to lack of response.
HitNSpin Casino - Player is facing withdrawal issues with scammers.
Closed
Our verdict
Player stopped responding
Amount: 4,000 zł
HitNSpin Casino
Safety Index 9.8 Very highCase summary
Discussion
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3 weeks ago
Hello, I am asking for help in dealing with scammers who refuse to pay out funds from my account. Every withdrawal attempt fails; the company hasn't paid me a single dollar. The withdrawals appear to be processed but never reach my account; after a few days, the funds simply return to the scammers' account, and they don't provide any explanation as to why. My account is verified, of course. Please help.
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please clarify the exact date when you requested the withdrawal?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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2 weeks ago
Dear player,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
