The player from Poland is unable to withdraw funds from his verified account, as every attempt fails, and the money returns to the casino without explanation. He describes the situation as being scammed, as he has not received any payouts.
Hello, I am asking for help in dealing with scammers who refuse to pay out funds from my account. Every withdrawal attempt fails; the company hasn't paid me a single dollar. The withdrawals appear to be processed but never reach my account; after a few days, the funds simply return to the scammers' account, and they don't provide any explanation as to why. My account is verified, of course. Please help.
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
You will soon be redirected to the casino’s website. Please wait. If you use some ad blocking software, please check its settings.