HitNSpin Casino - Player cannot withdraw her funds.

I had €60 in my account and needed a maximum of €50. I was not allowed to withdraw it, so I want to be credited back with the €50 or €60 or €10 that I put in.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To better understand the situation and assist you accordingly, could you please provide additional details by answering the following questions:

• Could you please specify why you were unable to withdraw the funds from your account?
• Did you accumulate your winnings with or without a bonus?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification?
• What specific error message did you receive when attempting to withdraw your funds? Please send me a screenshot you see when you try to withdraw your winnings.
• Have you reached out to the casino's customer support regarding this matter? If so, what was their response?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello all

According to our records, the player does not have any money on their real money balance.

Regards

Dear elinakrumina1344,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.