The player from Albania is facing account suspension and bans from multiple casinos despite using only one account and having previously made deposits. After attempting to withdraw PLN 2,300, he received a notification that his funds were confiscated without a clear explanation.
HighFlyBet Casino - Player's account has been closed and funds confiscated.
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Current status
Waiting for Casino Guru to reply
5d 7h 52m 56s
HighFlyBet Casino
Safety Index:HighCase summary
Discussion
Public
Public
2 days ago
Translation
I will start by saying that I have made deposits before, my account was verified and I would like to emphasize that I only used one account, I did not use two or more accounts. I made another withdrawal of PLN 2,300. After writing to them, they wrote back to me, asking when I would receive the payment. Then, my account was suspended and then I was banned. Funny thing is, not only here, but also on bdmbet or Oscar Spin Gold Zino, where I also had only one account. I suspect it's the same network, and when they banned everywhere, I can't think of anything. I wrote an email and only received a message that the money had been confiscated. I asked for the reason, and I heard the same thing: confiscated and that they wouldn't be paying me back because the questions were repeated, and I just wanted to hear the reason, which, of course, there isn't one.
Automatic translation:
Public
Public
yesterday
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Public
Public
yesterday
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
- Is there any chance that someone from your household, or someone using the same IP address, also created an account at this casino?
- Have you received any emails from the casino explaining why your account was blocked? If so, kindly forward them to me at [email protected]
- In the screenshots you uploaded with your complaint, the casino informed you that your remaining balance had been paid to you. When exactly did this conversation take place?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
