HeavenOnline Casino - Player’s balance has been deducted.

in casinoguru web says maxwin 50$, why my balanced (37$) deducted ya?

i won't be withdrawing again, minimal withdrawing is 20$

please help casinoguru thanks

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of your bonus history?
• What was your account balance immediately after you completed the wagering requirements for the no-deposit bonus?
• Have you contacted the casino's customer support to ask why your balance was reduced? If so, what explanation did they provide?
• Have you made any deposits at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika