Happyjokers Casino - Withdrawal of player's winnings has been delayed.

Subject: Systematic withdrawal obstruction and deceptive support practices.

​Message:

I am filing a formal complaint against Happyjokers Casino regarding a balance of $2,000. My account is fully KYC verified (I have confirmation emails for my ID and Address). Despite this, the casino has systematically blocked my access to my funds through the following deceptive tactics:

• ​Multiple Failed Methods & 7+ Cancellations: I have attempted to withdraw my funds more than 7 times using three different methods: Interac, Credit Card, and Crypto Every single request has been canceled. For each method, the casino provides the same generic excuse: "technical issues with the payment provider," which is a clear stalling tactic. Every time I'm having a chat with costumer support they say a different thing they tell me to follow this way or that way which i do but none of them works.

• ​Deceptive Support (Agent Mandy): I have documented proof of professional misconduct. In my chat logs, Agent Mandy:

• ​Claimed she was working for a different brand (Spinwinera Casino) while on the Happyjokers chat.

• ​Mandy lied by stating my balance was zero, even though my account clearly shows $2,000.

• ​Intentional Delays: My latest withdrawal is currently stuck in "Performing Check" status for over 24 hours. Agent Gordon provided me with a support ticket (Ticket ID CP1UYK), promising a resolution, but no action has been taken.

• ​Wagering & Bonus Compliance: I won these funds after successfully completing a $22,000 wagering requirement from a $500 bonus i had from 500$ deposit i had done before and lost them,I have followed all terms and conditions, yet the casino continues to obstruct my withdrawal.( They don't talk about that because they know i have followed all the rules but I'm writing that to let you know everything,i have been gambling in many different websites for many years but i have never seen something like this.

• ​Domain Instability: The casino has recently changed its domain (from 186happyjokers to 790happyjokers), which adds to my concerns regarding their legitimacy.

​I have provided some necessary screenshots, including KYC confirmations, chat logs with Agent Mandy, and my withdrawal history, i have around 30 differentscreenshots but this platform accepts 6 only if you want more email me in my address leorrukaj1@gmail.com and i send you all of them. I request CasinoGuru’s immediate intervention to ensure I receive my $2,000.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Malsori,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

"Thank you for your reply. I want to provide a comprehensive update with evidence that proves the casino is acting in bad faith and intentionally stalling my $2,000 payment:

​1. Verified Account: My KYC is fully completed (see attached proof of verification).

2. Manual Rejections: Following the casino's advice to use 'alternative methods', I previously tried Bitcoin. They manually rejected it and told me to use another method (see attached email).

3. Current Stalling: I have now requested a withdrawal via Litecoin ($750), which has been stuck in 'Performing checks' for over 40 hours.

​This proves the issue is NOT technical or related to a specific payment processor. The casino is manually stalling every alternative method I provide. I have attached all the relevant screenshots as proof and I request your immediate intervention, as I have followed every instruction yet the casino refuses to pay."

Important Update: The casino has now also rejected my Litecoin withdrawal. They claim they don't support 'conversions', which is an invalid excuse for a direct crypto transfer. They are now asking for 'alternative methods' after my bank transfer also failed. It is clear they are intentionally obstructing my $750 payout. I am attaching the screenshot of the rejection and their response."

"Update: Live support (Delilah) has now confirmed that I should receive instructions via email within a 'couple of hours'. I am documenting this timeframe here. If I do not receive a solution today, it will be further proof of their intentional delays. Attached is the screenshot of this promise."

"The casino just sent me an email claiming my bank account is 'blocked' by Gigadat. This is a clear contradiction and a lie, because last withdrawal request i used an alternative method (Litecoin) which has nothing to do with Gigadat, they also rejected it. They are systematically blocking every withdrawal method I try and providing false excuses. I am attaching the email from Polly as further proof of their deceptive tactics."

"URGENT: MODERATION DELAY IS HELPING THE CASINO SCAM ME".

​"Karla, my updates have been stuck in 'Waiting for Approval' for 22 hours. In the meantime, the casino is sending me deceptive emails blaming Gigadata, while I have already proven they rejected my Crypto too. Please approve my evidence NOW or mark the case as Unresolved. Their 24-hour ultimatum is active."

I am writing this update because the moderation delay is becoming concerning. I have provided definitive evidence to the team regarding two critical issues that prove the casino is acting in bad faith:

​Licensing Transparency: There is no clickable validator link for their license on the website, which is a mandatory requirement for any regulated operator. I have asked for clarification on this, as it raises serious questions about the validity of their operations.

​Manual Payment Obstruction: While the casino keeps blaming 'technical issues' with Gigadata/Interac, I have provided proof that they manually rejected my Bitcoin and Litecoin withdrawal attempts. This proves the issue is not technical, but an intentional refusal to pay.

​My account is fully verified (KYC passed), yet my $2,000 remains stuck. I request the moderation team to review these 'Sensitive Attachments' immediately and move this case forward. Transparency is all I am asking for."

Dear Malsori,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

"Dear Karla,

​I am confused by your question. Did you read my previous message? I have NOT received any funds. My $2,000 withdrawal has been pending since March 21st.

​As I stated in my last post (which is right above yours):

1. The casino is manually rejecting my Crypto withdrawals (BTC/LTC) while falsely blaming technical issues.

2. There is NO valid license on their website—the validator link is fake.

3. My account is suspended from playing, yet they refuse to process the payment.

​The 'recommended time frame' passed weeks ago. I am not looking for more timeframes; I am looking for action. Why has the casino not been asked to explain the manual rejections I provided in the screenshots? Why is this case not being escalated to 'Unresolved' status immediately?"

URGENT: HappyJokers is NOT listed on AskGamblers or LCB. You are the only ones promoting a ghost casino.

​Karla/Petronela, I have investigated and found that no reputable watchdog (AskGamblers, LCB) even acknowledges HappyJokers. You are mediating for a casino that is essentially a scam site with a fake license link. By keeping my messages in 'Waiting for Approval' and giving them more time, you are helping them steal my $2,000.

​I demand that you flag them as a 'SCAM' or 'ROGUE' immediately. If this is not resolved, I will be posting on Reddit and all gambling forums that Casino Guru actively protects offshore scams. This is my last message to you."

"I have found the truth. HappyJokers is operated by Bitosa Dynamics Ltd (No. 3102445213) based in Costa Rica. As you know, Costa Rica does NOT issue gambling licenses. This confirms why the license link on their site is a total fake.

​Why is Casino Guru promoting an unlicensed, Costa Rican-based ghost operator that is manually rejecting crypto withdrawals? You are advertising a scam site. I have the full address and company details. If you do not move this case to 'Unresolved' and flag them as a scam, I will report this to every affiliate watchdog and social media platform, including proof that you are knowingly hosting a fraudulent operator."

"I have exposed your lies, Petronela.

​You claim the owner is 'EVENTA DIGITAL LIMITADA', but the casino site clearly states it is Bitosa Dynamics Ltd from Costa Rica.

​You claim they have an 'Anjouan Gaming' license, but the validator link on their site is FAKE. Why are you inventing licenses for them?

​Your Safety Index of 6.2 is based on a company name and a license that DON'T EVEN MATCH what is on the casino's own website.

​You are providing false security information to Canadian players. I have all the screenshots. Change my case to 'Unresolved' now and mark this as a SCAM, or I will send this evidence of misinformation to every gambling regulator and affiliate portal in the industry."

Petronela, I have caught the casino in a massive lie. Look at the chat screenshots I just uploaded.

​Direct Lie about Processors: I asked their support agent (Bill) if they use Playdope. He officially DENIED it.

​The Proof: I have bank records from March 20th showing a $500.64 deposit made directly to PLAYDOPE on their website.

​Why it matters: If they are lying to my face about the very company they use to take my money, they are a criminal operation. They are hiding their payment routes to avoid paying out my $2,000.

​There is no 'technical issue'. This is a manual refusal to pay, combined with a cover-up of their financial partners. They are misleading this forum and they are misleading me. Please mark this case as UNRESOLVED and flag HappyJokers as a SCAM immediately. I have provided the bank statements and the chat transcripts proving their dishonesty."

Dear Malsori,

I would like to inform you that I have posted our recent email communication into the complaint thread as sensitive information, meaning it is not visible to the public and is used strictly for internal review and transparency within our team.

At the same time, I would like to clarify that this is not how our service operates. We are not instructed by players on how or when to close complaints, nor can outcomes be determined under pressure or threats. Every case is handled based on a thorough and objective review of all available evidence.

We will, of course, carefully double-check all the information and materials you have provided. However, this process requires time, and we kindly ask for your patience while we continue our investigation.

I would also like to emphasize that respectful communication is essential. Our service is provided free of charge, and while we genuinely strive to assist every player, we are not obligated to continue assisting in cases where communication becomes disrespectful or aggressive.

While your case is important, please understand that we are currently handling over 1,400 active complaints, which means there are many other players waiting for our responses as well. We are doing our best to manage all cases as efficiently and fairly as possible.

We appreciate your understanding and cooperation.

Best regards,

Petronela

"Dear Petronela,

​I appreciate your response and understand that you handle many cases. My frustration comes from the fact that I have provided irrefutable evidence of financial dishonesty.

​To be clear, this is not just about a delay; it is about the fact that:

​The operator uses a fake license validator (as proven by the Bitosa Dynamics registration).

​Their support (Agent Bill) denied using Playdope in our live chat today, even though I have bank records of deposits made to that exact processor on their site.

​If a casino lies about its license and its payment processors, the 'technical issue' they are reporting to you is a fabrication. I am not being aggressive; I am being factual. I will wait for your objective review of these specific points, as they prove the site is not operating in good faith. Thank you."

Dear Malsori,

Thank you for your detailed updates and for sharing all the evidence.

I understand your concerns regarding the licensing and the information shown on the casino’s website. After reviewing this internally, I would like to clarify that some online casinos use different domain versions (so-called "mirror sites") depending on the player’s location. These versions may display different company details or refer to different jurisdictions in their Terms and Conditions.

In practice, this means that while one version of the website may reference an entity based in Costa Rica, another version may operate under a different jurisdiction (such as Anjouan), typically depending on regional restrictions or accessibility. Unfortunately, this is not something we are able to influence or control from our side.

At the same time, it is important to mention that Costa Rica does not issue recognized gambling licenses, which is why such licensing is not reflected in our database as a valid regulatory authority. Our Safety Index takes multiple factors into account, including transparency, licensing, and player feedback, and is not solely based on what is displayed on a specific version of the website.

Regarding your withdrawal, I understand your frustration with the repeated cancellations and conflicting information from support . These are exactly the types of issues we aim to address through our mediation process. However, before making any final conclusions, we need to complete our internal review and, if possible, obtain a response from the casino.

I kindly ask you to keep communication respectful so we can continue assisting you effectively. We are here to help, but the process requires time to ensure a fair and objective outcome.

Thank you for your patience and understanding.

Karla

Dear Malsori, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dear Karla,

​Thank you for your patience. Here are the accurate details:

​Previous Withdrawals: None.

​KYC Verification: Yes, my account is fully verified. I completed the process and it was confirmed in late March.

​Bonus: I played with a bonus and successfully completed the 22,000$ wagering requirement. The funds are now fully converted to real money.

​Games Played: Casino slots.

​Communication: I have shared the chat screenshots here and sent more evidence to your email showing the contradictions from support agent Bill regarding Playdope.

​My winnings are legitimate, the wagering is finished, and my account is verified. There is no reason for this delay."

​"The casino's policy explicitly states that withdrawals should be processed back to the original deposit method to ensure security.

​My $500 deposit was made via KOHO/Playdope.

​Instead of returning my $2,000 winnings to the same source, they are forcing me to use Gigadat, which keeps failing.

​Now, they are even asking me to 'try an alternative Interac email' (see attached email). This is a clear violation of their own 'same-method' policy and looks like a way to further delay the payment by suggesting methods I didn't use for the winning deposit.

​Why is the casino refusing to process the withdrawal to the original source (KOHO)? If they can accept money through Playdope, they can certainly send it back. They are intentionally directing me away from my deposit method just to create more 'technical' excuses."

Dear Malsori,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver,Hadi, hadi.a@casino.guru

. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear Malsori,

It’s a pleasure to e-meet you. My name is Hadi, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Happyjokers Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Happyjokers Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Hadi

Dear Malsori,

We would like to inform you that we are unable to process your withdrawal request, as it was submitted to a blocked Gigadat (Interac) account. Since we are unable to transfer funds to the selected account, the withdrawal attempt has been unsuccessful.

We kindly recommend using an alternative payment method or a different bank account registered in your name. Alternatively, if you wish to withdraw to your current account, we advise you to contact Gigadat support directly for further clarification regarding the issue.

Furthermore, if no alternative payment methods are currently visible in your withdrawal menu, please let us know so we can assist you accordingly.

Please also note that cryptocurrency withdrawals are only available if the associated winnings originate from cryptocurrency deposits. As we are not a financial institution, we do not offer conversion from fiat to cryptocurrency. This is also outlined in our Terms and Conditions.

We remain committed to resolving this matter for you as quickly as possible; however, your cooperation is required in order to achieve a satisfactory outcome.

Kind regards,

Happyjokers Casino

Dear Hadi,

​**I am ready to settle this immediately. The casino claims their processor is the issue, so I am providing a direct solution.

​They can process the $2,000 withdrawal via Interac e-Transfer using the Loonio platform to my email: leorrukaj1@gmail.com.

​I have Auto-deposit enabled, so there is no need for security questions or manual intervention on my end. The transfer will be instant. Since the casino already has my email and is 'committed to resolving this,' there is no reason they cannot complete this transfer today.

​Let’s move past the 'blocked processor' excuse and finalize this payment now."**

Dear Happyjokers Casino,

Thank you for your response. The player originally deposited via KOHO/Playdope. Could you please clarify whether a refund back to this original deposit method is possible? The player has also suggested processing the withdrawal via Loonio to their registered email address. Is this a viable option on your end?

Best regards,

Hadi

Dear Hadi and Malsori,

Thank you for your message and for providing your suggested solution.

We would like to clarify that withdrawals are processed strictly through our approved payment methods and regulated payment partners. For security, compliance, and operational reasons, we are unable to process transactions through specific third-party platforms or player-directed payment channels.

We understand your request, however this method is not supported within our payment framework and therefore cannot be applied. However, we ask you to provide further feedback, as Loonio is not a recognized and standard payment method, so we would appreciate to hear more from you.

We remain committed to processing withdrawals in line with our standard procedures and through the available and approved options linked to your account.

We appreciate your understanding and cooperation.

Kind regards,

Happyjokers Casino

Dear Happyjokers Casino,

Gigadat is blocked, crypto withdrawals are not available due to the deposit method used, and Loonio is not supported. Could you please confirm which specific payment method is currently available for this player to withdraw their funds?

Best regards,

Hadi

Hello,

We support multiple payment methods; however, their availability may vary depending on the player’s location and the ability to process transactions successfully. All currently available options can be found in the withdrawal section of the player’s account.

To assist in resolving the current issue, we previously advised the player to contact Gigadat support directly in order to obtain further information regarding the restriction on their account, or alternatively, to use a different account under their ownership.

As we have not received any updates from the player over the past two weeks, we would appreciate it if confirmation could be provided on whether any contact has been established with Gigadat.

We look forward to the response, which would allow us to provide further assistance.

Best regards,

Happyjokers Casino

"This is factually incorrect. I have been providing updates constantly through this forum. Gigadat has already confirmed the restriction, and as Hadi pointed out, other methods like Crypto or Loonio are being denied by you.

​Instead of redirecting me to a support team (Gigadat) that doesn't hold my funds, please answer Hadi's specific question: Which specific method can I use RIGHT NOW to receive my money? I have already tried all options available in my account section and they all fail. This is my final request for a manual payment solution (Bank Transfer or Interac) before I ask Casino Guru to close this as 'Unresolved' due to your refusal to pay."

Dear Malsori,

We would like to inform you that the team responsible for handling your withdrawal concerns has not received any communication from your side for several weeks. As a result, the case has been closed due to inactivity and lack of response.

Please be advised that all withdrawal options provided on our platform are fully operational and functioning as intended. We utilize reputable third-party payment providers to process transactions, as we are not a financial institution, in accordance with our Terms and Conditions.

The reason your withdrawal requests are failing is due to the bank account you have entered being restricted by Gigadat. As a result, the transactions are declined and the funds are returned to your account. Please note that we have no control over your bank account status, nor can we influence restrictions imposed by Gigadat or your financial institution.

As previously advised, you may proceed by using an alternative bank account registered in your name that is not restricted, or by contacting Gigadat support directly to resolve the issue, as the restriction originates on their end.

Furthermore, all available withdrawal methods are clearly displayed in your withdrawal menu, and a detailed explanation has already been provided.

We remain committed to assisting you with your withdrawal concerns; however, your cooperation is required, as the issue does not originate from our side.

If you have any further questions or require additional assistance, please do not hesitate to contact us.

Kind regards,

Happyjokers Casino

Dear Hadi, please take note of the casino’s response. They are claiming they haven't heard from me in 'several weeks' while replying directly under my message from today. This is a blatant attempt to mislead the mediation process.

​Furthermore, look at the clear contradiction in the evidence I am providing:

​In the screenshots provided, their own agent explicitly tells me that ONLY Interac and Crypto are available for my geo-location (Canada). My withdrawal menu confirms exactly this: there is NO Bank Transfer option available, despite what they claim here.

​My deposits were made using KOHO via Playdope, not Gigadat.

​The casino is lying to you in this forum by suggesting I use 'Bank Transfer' or other 'fully operational' methods that their own support confirms do not exist for me. They are intentionally trapping me in a loop by forcing me to use Interac (via Gigadat), knowing that Gigadat has restricted my account.

​I have pointed this out to them multiple times, yet they ignore the evidence. Since they claim their systems work, they must process a manual refund to my original KOHO/Playdope source or a manual Bank Transfer. I ask Casino Guru to intervene as they are clearly refusing to pay."

Dear Happyjokers Casino,

Your support team has confirmed that only Gigadat and crypto are available for players in Canada. Gigadat is blocked for this player, and crypto is unavailable due to the fiat deposit. Could you please clarify what specific steps you are taking to resolve this, given that neither available method is currently functional?

Best regards,

Hadi

Dear Hadi,

Thank you for your message.

We would like to clarify the current status of the case.

The player’s last relevant communication was on 12 and 14 April, when our team provided the necessary instructions to proceed. Since then, we have not received an update confirming that Gigadat has been contacted or that the restriction has been reviewed.

Based on our payments team and provider feedback, the player is attempting withdrawals to a Gigadat-linked account that is currently blocked, which results in automatic returns. This is a provider-side restriction, and we do not have control over external account limitations set by Gigadat or the player’s financial institution.

As previously advised, we remain ready to assist with processing the withdrawal. To proceed, we would require either:

Confirmation from Gigadat regarding the status of the player’s account, or

Use of an alternative Interac account registered in the player’s name and not subject to restrictions.

At this stage, we are awaiting provider confirmation to move the case forward. Once received, we will escalate it internally for the appropriate next steps.

Kind regards,

 Happyjokers Casino