H4WIN AUS Casino - Player's withdrawal is delayed.

Hello,

Ray here

I deposited 50 with 100% welcome bonus I had to get it up to 800. I’ve got it up to 900 and they were rejected my withdrawal saying repeated low risk wagering or cycling bonuses Without normal play.. which doesn’t make sense !! They showed no pictures or proof.. They said if I need assistance to contact life support and I have repeatedly and they respond with the same thing over and over… I did not cheat… https://h4winaus.com

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you completed wagering of the bonus?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Was this the only bonus you activated and played?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes I completed wager, I played moon race - aristocrat casino.. yes only bonus.

Dear Razyzorbigdong

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello there,

Thank you Razyzorbigdong for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask H4WIN AUS Casino for their help in resolving this complaint. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Blah blah blah.. use are useless aswell @casinoguru @[email protected] what is the point of this site, use dnt do shit… what do you n ya thousands of employees get paid on the daily because it is the biggest joke!!! Thanks for helping me get my money…. Not

I must caution you that the use of offensive or intimidating language will not be tolerated. Any further attempts to verbally attack or intimidate the professionals at Casino Guru or any staff members of the casino may result in the permanent blocking of your profile on our website. Our primary goal is to assist players, and we have a zero-tolerance policy for such behavior. If you are unhappy with our free service, you are welcome to seek help elsewhere.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter