Gxmble Casino - Player's withdrawal is delayed and account is closed.

Hi. I win 4000€. I tried to withdraw, but after 4 days nothing happens. And now, at this time, the site is closed, I don’t know what to do.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or have you at least submitted any identity documents to the casino for verification?
• What types of games did you play?
• Could you please describe in more detail the problem you are experiencing when trying to access the casino? Are you unable to load the website at all, or are you unable to log into your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

• No, it was the first time when i try to withdraw
• i passed the verify, i have proof
• eye of horus, madame destine megaways
• the site is down, when i try to acces he said "ssl handshake failed"

Thank you for the clarification. I am currently able to access the casino website without any issues. Have you been able to load the website in the meantime?

If you are still experiencing difficulties accessing the casino, have you tried deleting your cookies and cache, clearing your browser history, or using a different browser or device altogether?

Have you also tried contacting customer support at support@gxmble.io to ask about the status of your withdrawal request?

The site is working now. Yeah I tried to contact them, like 10-15 times, all the time he said " soon as possible" "high volume of requests" all the time same thing. I start my withdraw on 24 November, today 4 December nothing happens

Dear pRoteina,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Veronika

Hello pRoteina,

I’m sorry to hear about the difficulties you’ve been experiencing. My name is Barbora, and I’ll be handling your complaint from this point onward. As a first step, I’ll reach out to a casino representative outside of this thread, since we currently don’t have a direct contact for them. In the meantime, please keep me updated if there are any new developments.

Best regards,

Barbora

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear pRoteina,

I have attempted to contact the casino multiple times, but unfortunately I have not received any response. Without cooperation from their side, there is very little more we can do. I will now mark the complaint as unresolved in our system.

I understand this is not the outcome you were hoping for. However, please note that unresolved complaints negatively affect the casino’s rating on our website, which may eventually encourage them to improve their approach. If the casino decides to respond at any point, we will reopen the complaint and notify you by email.

Since the casino does not display a license badge in the footer of its website, I recommend trying to reach out to the Anjouan Gaming Authority using their contact form at:

https://anjouangaming.com/contact/

Even though this page is not specifically designed for dispute submissions, regulators often have additional tools and authority to assist players in such cases, and it is still worth contacting them.

For general guidance on how to communicate effectively with regulators, you may find useful information here:

https://casino.guru/submitting-complaints-to-regulators

If you need help preparing your message or receive a response from the authority, please feel free to email me at barbora.p@casino.guru. I am truly sorry that we could not achieve a more favorable resolution this time.

Best regards,

Barbora