Grizzly's Quest Casino - Player's account has been closed.

Locked my account via chat live they took what I said very wrong and locked me out of my account said I had a gambling problem because when I won 3100 on red hot Saphires I wanted to celebrate with my girl so I ordered pizza and called a cab to go pick it up cause the transfer said it was good and I had already withdrew around five times yesterday before I won and all where less then 15 min to be deposited via my email to my koho account belonging to me so when money wasn't in yet I talked to chat asked them if my winnings was being put into my bank and I also said I needed the transfer to go through to get my food I ordered and cab to get it and all of a sudden agent chat went off saying you rely on gambling to get food and transportation wow I was being honest on why i needed my money and the locked me out for real haven't sent me a dime and it's been a few days now no reply so I was under the impression when you win it's natural to be happy and have a good moment in this world then they did that to me and it's just not good whatever it is they are doing it's not right I won fair and square no bonus no bullshit and I thought I could be real with the support team guy live chat and was honest to him and he seriously put me down and told me I have a gambling problem I'm so mad cause I'm homeless and need this money so bad right now because we to get a new place like today and

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Theo89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Your account got blocked before receiving your winnings of 3100. Is that correct?
• Did you pass the verification before you lost access to the account?
• Could you please advise how long you were a player at the casino and when exactly your account was blocked?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean