GratoWin Casino - Player wants to terminate casino account and subscription.

I want to deactivate my account and my subscription and I don't want any more charges on my Postepay account

Dear dilionecinzia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To close your casino account, I recommend contacting the casino directly through live chat, email, or online form. They can best assist you with this. All contact details can be found in their Contact Us section.

Please, let me know if you manage to get in touch with the casino.

Thank you very much in advance for your reply.

Best regards,

Kristina

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear dilionecinzia,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I request assistance

Have you tried contacting the casino support as I suggested?

Dear dilionecinzia,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.