Gransino Casino - Player's withdrawals have been delayed and winnings underpaid.

BUNA ZIUA VREAU SA FAC ACEASTA PLANGERE SI SA MA AJUTATI SA-MI RECUPEREZ BANII CASTIGATI SI ACEST CAZINO ARE O POLITICA DE RETRAGERE 1/3ZILE LA FELIECARE RETRAGERE SI MEREU INVOCA SCUZE ASTEPT DUPA ULTIMELE 3 RETARGERI A CATE 500 DE EURO FIRCATE DE PE DATA DE 10/02/2026 SI VREAU SA VA SPUN CA NICI PANA IN MOMENTUL DE FATA NU AM PRIMIT RETRAGERILE. 2.Problema a doua pe data de 10/02/2026 am jucat pe platforma cazinoului gransino la roouleta live SUPER STAKE 5000X am pierdut aproximativ 2000 de euro într-un final prind un număr 11x500 cu 35 de euro in plin si in loc sa mi plătească suma întreagă aproape 17500 euro am primit decât 1110euro nu sa mai înmulțit cu 500x am foto scrimuri ID pariului se vad in istoricul meu ma mir cum de nu le-au șters am primit un mail in care mi sa spus ca au verificat runda jocului si ca totul a fost in regula dar nu am primit explicatia lamuriri a 500x id pariului poza cand se vede 500x pe numărul 11 aștept un răspuns mulțumesc

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Regarding the winnings you received from roulette, do you have any more evidence showing the amount you were supposed to receive? From the screenshot you provided, we cannot calculate the correct winning amount.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Dear Stefan27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru