Gransino Casino - Player's withdrawals are delayed.

Previously, it took a maximum of 7 days for the payment to be processed, now I have 3 pending payments on October 8, 9, 12, they have not yet been processed, they do not respond to the email address, I hope for a quick resolution of the problem.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your recent communication with the casino regarding the delay? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

They dont look for verification

My wins were without help of bonus i dont used bonus because the want x40 wagering for bonus use

Here is transcription always same answers i have written 5 times and also nobody responds to my emails

I can send both in one picture so i make 2 replies

Thanks for the explanation and the evidence provided.

• Have you received one or more payouts from the casino since your last post?

Please let me know.

I dont have received any payout in last month.

Today i get this email response "only" 3 days for withdraw processing and i wait till now 3 weeks

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Barbora, who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Gransino Casino representative to join this conversation.

Dear Gransino Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear Barbora they suggested me to change withdraw from card to bank transfer , i have 3 pending withdraws so one of them i have changed to bank transfer so now i will see what can happen , other 2 withdraws from 08.10 and 09.10 still pending

Dear all,

We appreciate your patience.

We would like to inform you that we are working on the request with the highest priority.

Best regards,

Gransino Team

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Stem,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Barbora