The player from Germany had requested a withdrawal three weeks ago, which had been cancelled twice by the casino. His current withdrawal request had been pending for four days, and he was only receiving excuses from the casino. The Complaints Team had attempted to gather more information from him but received no response. Consequently, the complaint was closed due to the lack of communication, though the player could reopen it in the future if he wished to resume discussions.
Gransino Casino - Player’s withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €250
Gransino Casino
Safety Index:Above averageCase summary
Discussion
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3 months ago
Translation
I requested my first withdrawal on October 20, 2025, and this request has already been cancelled twice by the casino. Now, my current withdrawal request, like the previous one, has been pending for four days, and the casino is only offering excuses.
Automatic translation:
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3 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 months ago
Dear Techlite,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
- Have you received any communication from the casino regarding the reason for the rejection of previous requests?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
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3 months ago
Dear Techlite,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petra
Casino.Guru
