Gransino Casino - Player's withdrawal has been delayed.

They don't want to pay me, they keep promising me all the time but never deliver.n

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible to you? Can you log in, deposit, and play?
• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Since when are you trying to pay out winnings from the casino?
• Could you please share supporting evidence, such as a screenshot of your payout request or your communication with the casino regarding the delay? My email is tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I played in a Casino for the first time, I paid 30 euros for a trial.

When I reached 130 euros I decided to stop and withdraw that amount, I decided that because while I was playing any game it often happened that I had to exit it and restart it.

03 09 2025 I requested a withdrawal, today is the 14th day since the requested withdrawal.

thank you, they just paid me

Dear CHARUGA,

We are pleased to inform you that your withdrawal has been successfully processed, and the funds were dispatched from our end on September 23, 2025.

The funds may take between 3 to 5 business days to reflect in your account; however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

Thank you for being so patient with us! We really appreciate it.

Our team wishes you all the best for your future activities!

Best regards, 

Gransino team.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear CHARUGA,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas