Gransino Casino - Player’s withdrawal has been delayed.

My user name is A***. I signed up for the casino because it advertised instant withdrawls. I deposited and won .

not once did it ask me to verify myself even when I click verification tab it states my account doesn’t need to be verified .

when I won, I waited about 12 hours and messaged live chat , he explained to me it would be processed within 2-3 days.

i asked chat again today , how come it’s still not processed , doesn’t even seem to have been looked at whatsoever. He explained it’s in final stages it will be sent soon. then he totally left the chat.

i emailed support was told there is a delay in payments due to high volume but would not give me any time frame of when I would receive my payment ?

all other online casinos i played have been able to directly tell me what batch of withdrawal my payment would be sent at. This casino wont give me any concrete answers.

i just want my winnings. They accepted deposits instantly, advertise quick withdrawls yet it sits there pending . I have read nothing but terrible reviews online , my fault , I should of ref reviews before depositing.

i sent deposit through gigadat e transfer and was expecting my withdrawl to come just as fast same method, and so far absolutely nothing. Only told there is delays .

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Thanks so much, will update in ten days from now . Hoping I will have received payment by then .

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Yes I ended up receiving my withdrawl through e transfer a few days later ! Thank you 🙂

Dear player,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru