Gransino Casino - Player's bonus spins are lagging.

helo i have account in gransino and i hve 2 times the same problem their system lag on bonus spins .They sell for 20eyros 75 spins for a game i deposit 20 euros i play with real money and win 2 ticket lucky wheel and win 10 and 15 spins when i lost the real moneys i go too bonus for free spins and is laged the i speak with support they say some solutions but dont work whe i chat again they dont give solutions again and eat my spins again second time they sell something and dont work

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Dear Mo21,

Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with Gransino Casino. Do I understand correctly that the free spins in question are on the game Bigger Bass Splash? Have you already deposited the 20€ required for the activation of the free spins?

Thank you in advance for your response.

Best regards,

Attila G.

no only that spins when you deposit and play in casino games for wins get lucky wheels ins lucky wheels i won 25 spins too . Now the lagged spins is 75 in big bass splash and other 15 and 10 in another games .I dont speak with you few months ago in that casino they eat again others 75 spins , that casino have many server problems and dont have solutions ....

Dear Mo21, thank you for your response. Could you please clarify whether the free spins you were meant to receive are tied to real money winnings or deposits? Alternatively, are they part of a free reward system within the casino?

Thank you in advance for your reply.

The offers, both old and new, said deposit 20 euros and get 75 free spins as a gift. I made a deposit. The casino system said that the spins were verified. The box seemed to say that something was there, but it was blocked. It doesn't allow you to activate them. After all, if you don't make it far, don't let me fool you. People should go to the Virgin Mary's prayer because it is probably dishonorable. It has no honor and dignity. They were selling lies.

Dear Mo21, thank you for your response. According to live chat transcript you have provided, the free spins were not activated in the necessary timeframe. In order for me to properly asses the issue, could you please attach a link to the promotion you have played with?

Thank you in advance for your patience and cooperation.

Dear Mo21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mo21,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila