Gransino Casino - Player's account remains open despite closure request.

I have requested Gransino close my account due to gambling addiction multiple times. I jave emailed complaints and support and reached out to their support on several occasions.

I have lost thousands to them since. I dont even need care about the money back but I do want them to close my account forever. These people don't care about anyone.

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Dear jercham777xxx,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Responsible Gambling policy and I found this:

Self-exclusion request: You can contact the Support Service Team via e-mail at support@gransino.com, and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

• Are you still able to access your account?
• Have you clearly informed the casino about your gambling problem? Could you forward me the account closure requests that you sent to the casino? My email address is petra.h@casino.guru.

Thank you very much in advance.

Best regards,

Petra